https://community.bt.com/t5/Archive-Staging/Praise-to-the-Moderators/m-p/2138912#M1196149 <P>Hi dushan, thanks for your kind words and I'll ensure your feedback is passed on to Stuart and our manager.</P> <P>cheers</P> <P>John</P> Thu, 04 Feb 2021 20:20:35 GMT JohnC2 2021-02-04T20:20:35Z https://community.bt.com/t5/Archive-Staging/Praise-to-the-Moderators/m-p/2138906#M1196148 <P>I wanted to post a message to convey how much I appreciate the help I have received today to resolve an issue with my email account being stuck on Basic, despite it being linked to a new BT account.</P><P>Within an hour of StuartH picking up my case, he managed to resolve the issue - a huge contrast of making no progress for a week with phone support.</P><P>Thanks again StuartH, and for all the moderators who have helped customers, perhaps like me when I felt there was no where to turn, there is light at the end of the tunnel. This team DELIVERS!!!</P><P>&nbsp;</P> Thu, 04 Feb 2021 20:03:29 GMT https://community.bt.com/t5/Archive-Staging/Praise-to-the-Moderators/m-p/2138906#M1196148 dushan 2021-02-04T20:03:29Z https://community.bt.com/t5/Archive-Staging/Praise-to-the-Moderators/m-p/2138912#M1196149 <P>Hi dushan, thanks for your kind words and I'll ensure your feedback is passed on to Stuart and our manager.</P> <P>cheers</P> <P>John</P> Thu, 04 Feb 2021 20:20:35 GMT https://community.bt.com/t5/Archive-Staging/Praise-to-the-Moderators/m-p/2138912#M1196149 JohnC2 2021-02-04T20:20:35Z