This topic

Unable to change email address

dksglen — Thu, 11 Feb 2021 15:59:03 GMT

In my account settings i am unable to change my email address to my default email?
I am having to use an old one to verify and be able to use this forum.
I use an @icloud.com email address by default and the verification email simply doesn’t ever arrive. I’ve checked spam etc. It just doesn’t appear.
Any admins / mods help with this?

Re: Unable to change email address

imjolly — Thu, 11 Feb 2021 16:00:52 GMT

have you tried phoning customer services for help 150 or 0800800150 from mobile

Re: Unable to change email address

dksglen — Thu, 11 Feb 2021 16:03:01 GMT

I am talking about this forum, not my BT account.
The main account where I can upgrade / add on etc is absolutely fine and uses the email that the support forum won’t accept.

Re: Unable to change email address

NeilO — Thu, 11 Feb 2021 17:15:32 GMT

Hi, @dksglen thanks for posting. I'm sorry your email is not working on the community.

We've raised this with the community platform provider Khoros previously, they've confirmed the emails are definitely being sent but the @icloud domain does not appear to be allowing them through. I'll chase this up again to see if they have made any progress.

Thanks

Neil

Re: Unable to change email address

dksglen — Thu, 11 Feb 2021 18:42:21 GMT

Thanks!!

Re: Unable to change email address

dksglen — Mon, 22 Feb 2021 17:25:27 GMT

Any update on this?

Re: Unable to change email address

StuartH — Tue, 23 Feb 2021 08:42:50 GMT

Hi @dksglen

Thanks for posting.

Can I ask if you can add no-reply@community-mail.bt.com to your safe sender's list to see if this helps resolve the issue?

Thanks

Stuart

Re: Unable to change email address

dksglen — Tue, 23 Feb 2021 08:48:52 GMT

If that means adding to my contacts? Then I’ve done so.

Re: Unable to change email address

dksglen — Tue, 23 Feb 2021 08:53:58 GMT

Still not working btw. When I changed to iCloud email the verification email didn’t come though.

Re: Unable to change email address

StuartH — Tue, 23 Feb 2021 09:38:30 GMT

hi @dksglen

Took a look at this and can confirm our community platform provider Khoros has confirmed that these emails are definitely leaving their servers from that address, but the @icloud domain does not appear to be allowing them through.

Have you or could you raise this with iCloud directly to see if they can shed light on why these emails arent reaching you?

Thanks

Stuart

Re: Unable to change email address

dksglen — Tue, 23 Feb 2021 10:17:51 GMT

Thanks.
I haven’t raised it with Apple, wouldn’t know where to start!

Re: Unable to change email address

StuartH — Tue, 23 Feb 2021 10:28:11 GMT

Hi @dksglen

Try this link for Apple Support

Cheers

Stuart

Re: Unable to change email address

dksglen — Tue, 23 Feb 2021 10:43:11 GMT

Hi. Had a chat with Apple. Advised of the issue.
hopefully they can shed some light on this bizzare issue. I’ll await a response