https://community.bt.com/t5/Archive-Staging/Parental-controls/m-p/2143665#M1196176 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/287526">@Nevfen</a>&nbsp;</P> <P>Welcome to the community.</P> <P>I can investigate this for you, I've sent you a private message asking for some more details.</P> <P>Thanks</P> <P>Stuart</P> Sat, 20 Feb 2021 19:00:36 GMT StuartH 2021-02-20T19:00:36Z https://community.bt.com/t5/Archive-Staging/Parental-controls/m-p/2143276#M1196175 <P>unable to access the parental controls as I don’t have the MANAGE YOUR EXTRA button on my mybt, or if I do I can’t find it.</P> Fri, 19 Feb 2021 11:09:28 GMT https://community.bt.com/t5/Archive-Staging/Parental-controls/m-p/2143276#M1196175 Nevfen 2021-02-19T11:09:28Z https://community.bt.com/t5/Archive-Staging/Parental-controls/m-p/2143665#M1196176 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/287526">@Nevfen</a>&nbsp;</P> <P>Welcome to the community.</P> <P>I can investigate this for you, I've sent you a private message asking for some more details.</P> <P>Thanks</P> <P>Stuart</P> Sat, 20 Feb 2021 19:00:36 GMT https://community.bt.com/t5/Archive-Staging/Parental-controls/m-p/2143665#M1196176 StuartH 2021-02-20T19:00:36Z