Hybrid connect not working

Tj_21 — Sun, 14 Mar 2021 19:13:19 GMT

Hi,

I am a new BT customer and the engineer is not calling out until 24/03.

I got the hybrid connect along with the smart hub 2 so that I could work from home until the engineer calls out to install the Internet.

Unfortunately the hybrid connect is not working. I have been on the phone the last 4 days trying to solve the issue, I have factory resetted everything numerous times but nothing is working.

When I am trying to connect, it comes up as connected no Internet connection. Has anyone experienced the same problem?

I am in urgent need for the hybrid connect to work as I rely on Internet to work from home and at the minute this is not possible.

The lights on the hybrid connect are blue and the smart hub 2 light is purple.

Re: Hybrid connect not working

VeteranISPUser — Sun, 14 Mar 2021 19:31:51 GMT

Hi @Tj_21 What is the signal strength and how many bars?

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Hybrid connect not working

Re: Hybrid connect not working