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Exceptional customer service

james21 — Mon, 03 May 2021 09:56:43 GMT

I am very keen to pass my sincere thanks on to the Customer Service agent who I can with complete confidence say has provided me with the best customer service experience, ever, from any organisation. Her persistence in getting my severe and seemingly intractable problems resolved was more than a relief and I really don't want her efforts to pass unnoticed. All I can find is a link to follow to make a complaint, I'm looking for the opposite. Can someone help please?

Re: Exceptional customer service

DavidM — Mon, 03 May 2021 10:34:57 GMT

Hi @james21 and welcome.

Thanks for your fantastic post. It's really great to see something so positive. I'll be delighted to pass your feedback on for you. I'll drop you a private message now so you can send over the details.

Cheers

David

Re: Exceptional customer service

DanielS — Mon, 03 May 2021 16:55:40 GMT

Thanks for taking the time to speak with me earlier today @james21.

I spoke with Gillian and she was very thankful that you took the time to contact us. She wanted to thank you.

I've made her Managers aware also but they're currently out of the office today.

Take care and have a great evening.

DanielS

Re: Exceptional customer service

james21 — Mon, 03 May 2021 20:49:08 GMT

I’m very grateful for your help and delighted that Gillian knows how much I valued her interventions, I owed her that at the very least.

Stay safe.

James