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Phone support availability glitch

brezniczky — Fri, 28 May 2021 21:44:47 GMT

Hello,

Without meaning to be picky, I just noticed that despite the website suggests so at multiple locations, the phone support wasn't available today until 10pm - all I got was it's available until 9pm on weekdays'. Maybe worth an update?

(I tried 150 and the 08.. number. Links: https://www.bt.com/help/contact-bt/account-and-billing/broadband and https://www.bt.com/help/contact-bt/orders-and-upgrades/existing-customer/broadband/order-upgrade)

Thanks for reading/best!

Re: Phone support availability glitch

DavidM — Sat, 29 May 2021 07:54:44 GMT

Hi @brezniczky and welcome.

Thanks for posting about the information. I'll feed that back for you.

Cheers

David

Re: Phone support availability glitch

DavidM — Sat, 29 May 2021 08:16:33 GMT

Thanks again @brezniczky .

We'll get this updated for you next week. Thanks again for pointing this out.

Cheers

David

Re: Phone support availability glitch

brezniczky — Sat, 29 May 2021 13:01:23 GMT

Thank you! David!

Cheers,

Janos

Re: Phone support availability glitch

JohnC2 — Wed, 02 Jun 2021 11:41:53 GMT

Hi @brezniczky, thanks for highlighting this and the information has been updated now.

cheers

John