https://community.bt.com/t5/Archive-Staging/Old-telephone-line-removal/m-p/2170146#M1196346 <P>This is a BT Residential Forum and has nothing to do with Openreach.</P> <P>You will need to contact Openreach and report your problem to them</P> <P>See link</P> <P><A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach" target="_blank">When to contact us (openreach.com)</A></P> Fri, 02 Jul 2021 22:06:06 GMT gg30340 2021-07-02T22:06:06Z https://community.bt.com/t5/Archive-Staging/Old-telephone-line-removal/m-p/2170137#M1196345 <P>We have a redundant telephone line attached to our house which I'd like removing. When the newer line was installed last year, the engineer told us someone would come back to remove the old one. This hasn't happened and when I spoke to an openreach engineer today, they refused to remove it and suggested I cut it myself. I'm not happy to do this, does anyone know what to do next? It seems strange to me that Openreach won't take responsibility.&nbsp;</P><P>Thank you.</P> Fri, 02 Jul 2021 20:34:19 GMT https://community.bt.com/t5/Archive-Staging/Old-telephone-line-removal/m-p/2170137#M1196345 GraceA 2021-07-02T20:34:19Z https://community.bt.com/t5/Archive-Staging/Old-telephone-line-removal/m-p/2170146#M1196346 <P>This is a BT Residential Forum and has nothing to do with Openreach.</P> <P>You will need to contact Openreach and report your problem to them</P> <P>See link</P> <P><A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach" target="_blank">When to contact us (openreach.com)</A></P> Fri, 02 Jul 2021 22:06:06 GMT https://community.bt.com/t5/Archive-Staging/Old-telephone-line-removal/m-p/2170146#M1196346 gg30340 2021-07-02T22:06:06Z