This topic

Thanking a BT employee

Brian_of_Nazareth — Sat, 03 Jul 2021 14:57:45 GMT

Today a customer service agent in Scotland spent over an hour with me on the phone sorting out problems with my premium email account.
It was a knotty problem, due to errors in how the original account had been set up. So how do I compliment this officer for his politeness and patience?

Re: Thanking a BT employee

RobbieMac — Sat, 03 Jul 2021 17:12:51 GMT

Hi @Brian_of_Nazareth

Welcome and thanks for posting. You must be a Monty Python fan with that username. A very good laugh I must admit 😊

I'm pleased to see you've had a positive experience. Drop me a private message with your phone number and I'll see who the advisor was. I can send the feedback to them too.

Cheers,

Robbie

Re: Thanking a BT employee

Brian_of_Nazareth — Sat, 03 Jul 2021 18:52:25 GMT

**Edited**
It was Nathan, based at home in Falkirk. “Blessed are the meek”

Re: Thanking a BT employee

RobbieMac — Sun, 04 Jul 2021 08:28:52 GMT

Hi @Brian_of_Nazareth

Thanks for posting back. I have been unable to find your account with the details you gave me I'm afraid. I have sent you a private message this morning. Please reply with the info I have asked for and we'll take it from there.

See: Private messages

Cheers,

Robbie

Re: Thanking a BT employee

RobbieMac — Sun, 04 Jul 2021 16:00:01 GMT

Hi @Brian_of_Nazareth

Thank you for replying to my private message.

I'm posting back to let you know that I have reached out to Nathan's manager asking them to recognise Nathan for a job well done. It's pleasing to read your comments. Now you're here, feel free to keep the posts coming 😊

All the best,

Robbie

Re: Thanking a BT employee

Brian_of_Nazareth — Sun, 04 Jul 2021 11:09:01 GMT

Although Nathan did his best on my account, it seems that the system has not registered my main email address as the account holder.
This was a fault from the outset.
what should I do about this? Should I send an old fashioned letter detailing the facts?

They also do not have my correct postal address. But they are able to take my £7.50 per month subscription!

Re: Thanking a BT employee

RobbieMac — Sun, 04 Jul 2021 12:40:12 GMT

Hi @Brian_of_Nazareth

Thanks for posting back!

I am sorry for the problems you're having. I assumed, wrongly, that my colleague had fully resolved the issues you were having. I will move your thread to the email board on the Community and will pick this up and help you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Thanking a BT employee

licquorice — Sun, 04 Jul 2021 13:25:04 GMT

@Brian_of_Nazareth I have quarantined your post for your own security as it contained personal information. This is a public forum viewable worldwide.

Re: Thanking a BT employee

RobbieMac — Sun, 04 Jul 2021 14:10:43 GMT

Hi @Brian_of_Nazareth

Thanks for taking the time to post back.

The info you provided was posted publicly. This is a public platform where your posts can be seen by a wide audience of users via a simple web search. Can you please reply to the private message I sent you with the info we need and we will pick your case up that way? You'll see my message when you click here --> Private messages

Thanks @licquorice for helping to quarantine and keeping their info secure.

Cheers,

Robbie

Re: Thanking a BT employee

red11 — Fri, 25 Mar 2022 16:41:52 GMT

Hi Sorry to piggy back off this post but I would also like to thank a BT colleague who has gone over and above. I know the colleague's name and the team they work in but I don't know how to send you a private message as I don't seem to have the facility so if you could message me I can give you the details - sorry to be so dense! Many thanks.

Re: Thanking a BT employee

DanielS — Fri, 25 Mar 2022 17:18:58 GMT

Hi @red11,

Thanks for reaching out to us. It's great that you want to pass on your thanks to one of my colleague's.

I've sent you a private message where you can reply back to me on.

Thanks
DanielS

Re: Thanking a BT employee

mattinwitney — Thu, 22 Dec 2022 15:50:29 GMT

Can a moderator send me a link to give positive feedback about a member of staff please

Re: Thanking a BT employee

Keith_Beddoe — Thu, 22 Dec 2022 15:54:12 GMT

@mattinwitney

Was it an Openreach technician, or a member of customer services?

Re: Thanking a BT employee

mattinwitney — Thu, 22 Dec 2022 17:05:33 GMT

It was a member of the customer service team

Re: Thanking a BT employee

Keith_Beddoe — Thu, 22 Dec 2022 17:08:20 GMT

Thanks

I will ask a moderator to respond.

Re: Thanking a BT employee

JohnC2 — Thu, 22 Dec 2022 17:18:01 GMT

Hi @mattinwitney, thanks for confirming that. I've sent you a Private Message so you can get in touch with us and we'll be happy to ensure your thanks are passed on.

Cheers

John