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61998

Andrewr25 — Wed, 22 Sep 2021 13:25:41 GMT

Is the 61998 an automated service by bt or monitor by a human? 🤔

Re: 61998

jac_95 — Wed, 22 Sep 2021 14:02:43 GMT

This is a chat bot where messages end up performing different actions based on key words and integrates back with BT's systems. Some may end up in a queue where an advisor will pick this up and some actions are all automated.

Re: 61998

Andrewr25 — Wed, 22 Sep 2021 14:39:16 GMT

Thanks, i think some old msgs have just decided to automatically resend to bt so now it having a really confusing chat about a fault and an order i think, 😂😂

Wonder if i said cancel handset order and proceeds with repairs would a human pick it up or would a bot get really confused 😂