This topic

Slow broadband

2019 — Tue, 12 May 2020 09:49:08 GMT

I currently have b/b speeds of download 0.2! upload 0.3! 12 May, can’t contact bt for explanation, utter shambles!

Re: Slow broadband

Keith_Beddoe — Tue, 12 May 2020 09:54:28 GMT

@2019

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Slow broadband

imjolly — Tue, 12 May 2020 09:54:32 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

is the hub dropping connection? are you using wifi or ethernet connection

Re: Slow broadband

PJ30 — Tue, 12 May 2020 10:22:46 GMT

Sorry to butt in - HOW to add tech log/ other diagnostic files to a post here?

Re: Slow broadband

betsycollins95 — Tue, 12 May 2020 11:03:57 GMT

Try using a different a DNS server maybe? you can try 8.8.8.8 which is the default google dns server

Re: Slow broadband

imjolly — Tue, 12 May 2020 11:08:34 GMT

@PJ30 wrote:
Sorry to butt in - HOW to add tech log/ other diagnostic files to a post here?

using the forum help explains how to post an image

https://community.bt.com/t5/help/faqpage/faq-category-id/images/title/images

please stick to your own thread to avoid confusion