This topic

Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:15:54 GMT

Moved to remote large rural property 9 months ago.

BT explained Infinity was no longer available but I should be ok for 4m download 1m upload speeds.

All ok until ? lockdown began - download has remained constant but upload collapsed to under .5 Lots of connection etc problems - it's not a wifi issue - no better on cable connection via TP-Link over mains to hub.

The BT speediest result says all fine BUT they only quote the download speed not the upload..

Am trying to add my speediest history and Hub tech log files but struggling how to...

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:30:15 GMT

Hub tech log info:

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:36:02 GMT

🙂 for "speediest" please read "Speedtest" !!

Re: Upload speed deterioration

imjolly — Tue, 12 May 2020 10:50:19 GMT

enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:54:39 GMT

Thanks

Sadly i can't access the test result because I inadvertently jumped the gun and clicked Report problem so it just tells me there is an Open fault I did just do the Quiet Line test - all clear

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:56:08 GMT

I do have SpeedTest results from Mac app - any use?

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 10:57:15 GMT

Screen Shot 2020-05-12 at 11.56.31.png

Re: Upload speed deterioration

imjolly — Tue, 12 May 2020 10:59:13 GMT

just need to see dslchecker results to make sure adsl2 available as you are on adslmax with max up speed of 448kbps

it's not btspeedtster results I am looking for

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 11:34:19 GMT

Thanks
Screen Shot 2020-05-12 at 12.10.07.png

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 11:12:38 GMT

If relevant we are a few Kms from cabinet...

Re: Upload speed deterioration

imjolly — Tue, 12 May 2020 11:13:54 GMT

just need the dslchecker results

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 11:35:42 GMT

Sent them on last post
SORRY didn't realise hadn't loaded

ADSL2+ is available Up to 2M downstream No upstream rate included

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 11:28:15 GMT

Observed speeds on ADSL Max downstream 6.69 Upstream .45

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 11:28:50 GMT

ADSL Multicast also available

Re: Upload speed deterioration

imjolly — Tue, 12 May 2020 12:23:41 GMT

that's ok

I have asked mods if they can help get you upgraded to adsl2 which is unlikely to improve your down speed but should increase up speed by about 100%

mods are prioritising vulnerable and elderly so may take a bit longer for them to get back to you

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 12:40:31 GMT

Should I give you the Fault report number for Mods to use/cancel?

Re: Upload speed deterioration

DavidM — Tue, 12 May 2020 14:05:57 GMT

Hi @PJ30 and thanks for posting.

I can help with the upgrade to ADSL2. I've sent you a message so please reply to that with the details and we'll take it from there.

Cheers

David

Re: Upload speed deterioration

PJ30 — Tue, 12 May 2020 14:27:11 GMT

Thanks David - replied.