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Orange hub on light

Liamwebster31 — Thu, 14 May 2020 10:08:09 GMT

There was a fault in my area yesterday morning which was fixed by 9.30am however mine never came back on and I’ve had a solid orange light ever since. I logged a fault and they’ve advised it won’t be fixed by Tuesday at 6pm however I’m going to use all my data up.

Ive tried to speak with BT but cannot get through and wondered if anyone had any suggestions. I’ve tested the phone line and that’s fine.

Re: Orange hub on light

imjolly — Thu, 14 May 2020 10:27:03 GMT

if there is no faults in your area now you could try a factory reset of the hub by pressing the recessed button on back and holding 20/30 secs till lights flash

Re: Orange hub on light

Liamwebster31 — Thu, 14 May 2020 10:36:03 GMT

Thankyou, I’ve tried that a few times but will keep trying

Re: Orange hub on light

Keith_Beddoe — Thu, 14 May 2020 10:38:00 GMT

Can you make sure you do not have a crossed line, by dialling 17070 and seeing if it reads back your own phone number?

Re: Orange hub on light

Liamwebster31 — Thu, 14 May 2020 10:41:16 GMT

I will try that, thankyou