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I have an orange flashing power light and a red flashing broadband light.

martyrich — Thu, 14 May 2020 20:34:10 GMT

I have an orange flashing power light and a red flashing broadband light. If I take out the rj11 lead the phone works, plug it in and it does not.

Home Hub 5 Type A

What is the solution to this?

My area is not down at the moment, so it makes no sense

martyrich — Thu, 14 May 2020 20:35:35 GMT

I have an orange flashing power light and a red flashing broadband light. If I take out the rj11 lead the phone works, plug it in and it does not.

What is the solution to this?

Home Hub 5 Type A

My area is not down at the moment, so it makes no sense

Keith_Beddoe — Thu, 14 May 2020 20:26:21 GMT

Which BT Home Hub do you have?

martyrich — Thu, 14 May 2020 20:33:09 GMT

Home Hub 5

Keith_Beddoe — Thu, 14 May 2020 20:36:53 GMT

@martyrich wrote:

Home Hub 5

Possibly a short circuit in the home hub, or a damaged RJ11 lead.

Leave the phone end plugged into the microfilter, but remove the other end going into the home hub, and see if you get dial tone back on the phone.

martyrich — Thu, 14 May 2020 22:26:09 GMT

Hello

This worked

Removing the RJ11 lead from the hub meant I did get a dial tone on the phone

Keith_Beddoe — Fri, 15 May 2020 05:35:53 GMT

@martyrich wrote:

Hello

This worked

Removing the RJ11 lead from the hub meant I did get a dial tone on the phone

Then the home hub is faulty, it has an internal short circuit.

You will have to ring BT and ask for a replacement.