This topic

limited broad band speed

rthomas1 — Fri, 15 May 2020 09:18:56 GMT

Help anyone.

Three houses along our wee lane. All share same telephone wire from exchange. Copper to each house. House 1 and 3 use BT and get 40 Mbps. I've just ordered BT assuming prior provider was the problem (max 8 Mbps), but the fastest deal I can find for my house (based on post code and house name) is still only 10Mbps. My neighbours have just tested their broadband and verified that the get 40-50 Mbps.

Help anyone?

Re: limited broad band speed

imjolly — Fri, 15 May 2020 10:29:42 GMT

can you enter your phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL

if phone number does not work try address not post code

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 11:34:47 GMT

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 8	--	4.5 to 13.5	Available
Up to 8	Up to 1	4.5 to 13.5	Available
Up to 6	--	5 to 8	Available
2	--	--	Available
2	--	--	Available

Other Offerings Availability DateADSL Multicast

Available

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Thank you for your interest

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 11:36:09 GMT

thanks for quick reply

Telephone number not recognised

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

Re: limited broad band speed

Keith_Beddoe — Fri, 15 May 2020 11:43:52 GMT

@rthomas1

Until you have a working BT Retail phone line, its not going to be possible to tell what speed you are going to get.

Re: limited broad band speed

imjolly — Fri, 15 May 2020 12:00:04 GMT

which exchange and cab are you on it was at top of dslchecker result

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 12:42:19 GMT

Address xxxxxx, DUMFRIES on Exchange DUMFRIES

Does this help. I've xxxxd out house name.

There doesn't see to be a Cab number?

Re: limited broad band speed

Carlusha — Fri, 15 May 2020 13:24:12 GMT

@rthomas1wrote:

There doesn't see to be a Cab number?

If you take the short walk to the cabinet, with luck there should be a number stencilled on it.

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 14:05:33 GMT

Ok, thanks ++. Will do that later today and post back

Re: limited broad band speed

imjolly — Fri, 15 May 2020 14:16:17 GMT

the checker should show a cab number but if no cab number then you are connected to the exchange. If that is the case that would explain no fibre as you need to be connected to a cabinet

can you run checker again but try neighbours phone number if you know it and see what result you get

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 16:44:28 GMT

Thanks, this is odd. Neighbour has cabinet!

Telephone Number 01387xxxxxxx on Exchange DUMFRIES is served by Cabinet 18

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

For VDSL Range A the term "Clean" is a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions.VDSL Range B (Impacted)

For VDSL Range B the term "Impacted" is a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

69.9	48.2	18	11.8	41.8	Available	--	--
67.1	42.2	17.5	10.1	34.8	Available	--	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 12	--	7 to 17	Available	Available	Yes
Up to 12	Up to 1	7 to 17	Available	Available	Yes
Up to 6.5	--	5.5 to 8	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

9.87

2020-04-27

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

01-05-2020

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2013. the Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 16:50:33 GMT

And similar with other neighbour. They have cabinet 18. (And grand speeds)

And I got them up by looking at telephone numbers which I couldn't do for mine....and then I had to get it via address...

What does this now mean. Help?!

Re: limited broad band speed

imjolly — Fri, 15 May 2020 17:11:56 GMT

That would explain why you cannot get fibre and your neighbours can. Once you get your line connected then try the checker again as that may give a similar result to your neighbours which would then enable you to upgrade to fibre

openreach will not move you to a cabinet just to improve your broadband connection

just need to wait until your new BT connection is up and running

Re: limited broad band speed

rthomas1 — Fri, 15 May 2020 19:55:07 GMT

Thanks. That’s very helpful.
so I’ve taken a new contract with BT and the kit will arrive end of May. Is the suggestion that I wait till I get it and then try upgrade to a faster connection? But then I’ve committed for 2 years at 10 MBPS (guarantee of only 2) so why would them want to invest in hardware?

How should I work on it now? If only I could speak to BT on phone!

Re: limited broad band speed

imjolly — Fri, 15 May 2020 20:01:55 GMT

Once you get your BT connection then that will update openreach database which hopefully will then show you are connected to the same cabinet as your neighbours which in turn will enable you to upgrade to fibre

nothing more you can do until BT connection up and running

Re: limited broad band speed

rthomas1 — Sat, 30 May 2020 18:08:03 GMT

Thanks so far. I’ve now set up my BT hub and internet (&TV). Get 11 Mbps. Which I guess is the fastest speed my line can cope with. So how do I get faster speed and request open reach to help improve connections to home?

Re: limited broad band speed

imjolly — Sat, 30 May 2020 18:12:15 GMT

If up and running now enter phone number and post results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: limited broad band speed

rthomas1 — Sat, 30 May 2020 18:28:40 GMT

Telephone Number 01387xxxxxx on Exchange DUMFRIES

Up to 15	--	11.5 to 18	Available	Available	--
Up to 15	Up to 1	11.5 to 18	Available	Available	--
Up to 6.5	--	5.5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Jan 2013. the Formal Retirement date for IPstream is from 30 Jun 2014.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Thank you for your interest

Re: limited broad band speed

rthomas1 — Mon, 01 Jun 2020 07:57:00 GMT

Do these numbers mean anything to the cognoscenti?

Re: limited broad band speed

imjolly — Mon, 01 Jun 2020 09:04:28 GMT

the last dslchecker results don't show a cab number so you are conencted direct to exchange and is the reason you cannot get a fibre connection. before you ask openreach will not move your line just so you can improve your broadband - numerous post on the subject

your speed range is shown as 11.5/18mb. can you post connection stats from your router

are you using the test socket with a filter to see if that helps with your connection speed