This topic

Internet disconnects at same time every night

davidk89 — Sun, 17 May 2020 19:27:33 GMT

Hi does anybody know why my internet restarts it’s self same time 00:05 for a whole 5 mins then comes back on??

Re: Internet disconnects at same time every night

imjolly — Sun, 17 May 2020 21:07:33 GMT

Is there anything in your home that switches off or even on at that time. Eg your central heating boiler which could be arcing causing electrical interference and making hub drop

Re: Internet disconnects at same time every night

davidk89 — Sun, 17 May 2020 21:38:35 GMT

Hi everything goes off around 10:30 however the only thing that’s goes onto stand by is the sky HD box that goes off around 12/1am

Re: Internet disconnects at same time every night

imjolly — Sun, 17 May 2020 21:46:12 GMT

Which BT hub are you using?

try stopping the sky box going to standby and see if that stop drop in internet

Re: Internet disconnects at same time every night

f3nc3po5t — Thu, 21 May 2020 23:53:28 GMT

Also having the same problem every night at exactly midnight my Hub goes green then starts flashing purple before going back to normal. Ive recently upgraded to Full Fibre 900 and this has been every night without fail since i upgraded. BT are absolutely no help what so ever

Im using a Ultrafast Smart Hub 1

Re: Internet disconnects at same time every night

Devon_Dave — Fri, 22 May 2020 06:57:27 GMT

More than likely a REIN or SHINE issue. https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE

Re: Internet disconnects at same time every night

Carlusha — Fri, 22 May 2020 08:35:14 GMT

@davidk89wrote:
Hi everything goes off around 10:30 however the only thing that’s goes onto stand by is the sky HD box that goes off around 12/1am

Do you mean everything goes ON at 10:30 (pm).

If you are on the so-called "White Meter" rate, then, on our CH/HW system, this kicks in around 10:30pm for 1.5 hours, ie until midnight, switches back to normal rate for 2 hours and then back to the cheap rate white meter. Other users have different times/periods in order to prevent local power surges.

This affects our connection, albeit very, very briefly at midnight when the system switches back to normal. Our wiring is 30 years old but the two consumer boxes are a year old.

We are used to it but benefit from that midnight cuppa.

Re: Internet disconnects at same time every night

GillStew — Fri, 22 May 2020 10:05:43 GMT

Ours is doing exactly the same thing. I was just going to post a new question asking about this.

Just after midnight every night! We have Smart Home Hub 6 on Fibre 2.

If anyone can help we'd be grateful.

Re: Internet disconnects at same time every night

davidk89 — Fri, 22 May 2020 10:25:50 GMT

Hi guys will have to reply one at a time lol

the Hub I’m using is a BT HUB 6

Re: Internet disconnects at same time every night

deadpool — Mon, 22 Feb 2021 15:08:06 GMT

did anyone ever get any resolution on this?

currently having the same issue

Re: Internet disconnects at same time every night

152bobby — Thu, 11 Mar 2021 09:08:32 GMT

Have you looked at the list of possible causes, especially the ones outside of people's homes ! If these outside sources are the cause of this issue, then BT need to develop and wifi Router that can handle these occurrences, because us, as householders have totally no control over these.

It's totally amazing me the excuses that are "possibly suspected" causes.

All of a sudden I am also having this issue and absolutely nothing has been changed in my house, so it's probably the streetlighting five streets away from me that's causing the issue !!!

Re: Internet disconnects at same time every night

campo8558 — Fri, 02 Apr 2021 19:13:05 GMT

I'm having the same exact issue. Usually around midnight the connection drop. It's now 3 months that I have the same issue. I made a complaints and I thought It was only me so when they said It's just random disconnection I believed. It looks like I'm not the only one. I'm not even using their Hub. I'm using the Asus DSL-AC88U. On top of this, if I try to run BT speed checker, the connection just drop and the modem loose the link.

Re: Internet disconnects at same time every night

DavidM — Mon, 03 May 2021 08:55:07 GMT

Hi all and thanks for posting.

Please take a look at the advice posted by @Devon_Dave https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE . This will give you a good starting point to try and solve the issue.

Cheers

David

Re: Internet disconnects at same time every night

taz121 — Sun, 28 Nov 2021 21:30:22 GMT

Same problem for last 2 years, 21.10 approx every night. This IMO is a BT issue as I've root caused as much as I can. To he honest I've learned to live with it. Has nothing to do with me, my neighbours or anything.

Suspect the issue is bigger but most don't bother yo complain and live with it

Re: Internet disconnects at same time every night

AlistairG — Thu, 07 Apr 2022 20:19:55 GMT

Likewise, not every night but consistently at 9:10pm. If you look at the router logs it seems the issue is with the BT connection but obviously BT fault finder finds no fault. Just waiting for my contract to expire then back to Virgin fibre, words I never thought I’d utter…

Re: Internet disconnects at same time every night

kamen — Wed, 22 Feb 2023 19:15:03 GMT

Has anyone managed to find a solution to this problem?

I started having a similar problem in mid December, but in my case the dropouts are around noon each day.

Re: Internet disconnects at same time every night

AlistairG — Wed, 22 Feb 2023 19:16:13 GMT

I moved back to Virgin Media😂

Re: Internet disconnects at same time every night

Devon_Dave — Mon, 03 Apr 2023 20:27:30 GMT

@kamen can I suggest you start a new post with your problems