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Broadband suddenly is much slower

Viacal — Thu, 04 Jun 2020 16:49:33 GMT

I reported a fault on April 2nd where the connection was intermittent, BT sent an engineer and he came and replaced the master socket with a pre-filtered one. This sped up my internet from around 40mbps down to around 60mbps down however the internet still frequently drops and recently the speeds have not been above 10mbps.

Re: Broadband suddenly is much slower

CJT80 — Thu, 04 Jun 2020 17:05:19 GMT

@Viacal

Do you have a phone connected to the socket? If so is it wired or wireless?

Dial 17070 select the option for Quiet Line Test and see if you get any noise, IF it's cordless u may get a hum that's fine.

Re: Broadband suddenly is much slower

imjolly — Thu, 04 Jun 2020 17:09:20 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband suddenly is much slower

Viacal — Sat, 06 Jun 2020 16:05:00 GMT

Hi there, i dialed the number and I hear nothing I have a corded phone plugged into the pre-filtered master socket.

Re: Broadband suddenly is much slower

imjolly — Sat, 06 Jun 2020 16:28:50 GMT

That's good. Can you post the rest of the information I requested

Re: Broadband suddenly is much slower

Viacal — Sun, 07 Jun 2020 14:54:23 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	69.8	20	19	64.5	Available	Available	--
80	67.2	20	19	61.2	Available	Available	--
330	330	50	43.5	315	Amber	Amber	--
330	324.7	50	31.3	300.2	Amber	Amber	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 15	--	8.5 to 19	Available	Available	--
Up to 15	Up to 1.5	8.5 to 19	Available	Available	--
Up to 7	--	6 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

13.09

2.69

2020-06-05

Other Offerings Availability DateVDSL MulticastADSL MulticastG.fast Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

13-05-2020