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Slow upload speed

raphyraph — Fri, 05 Jun 2020 15:57:49 GMT

Hello everyone,

I've encountered so many issues with BT regarding broadband speed, now the download speed is at a reasonable speed of 8Mbps however upload speed is barely reaching 200kbps. Is there anything I can possibly do?

Thanks in advance.

Re: Slow upload speed

PaddyB — Sun, 07 Jun 2020 12:57:30 GMT

Hi @raphyraph,

Welcome to the Community and thank you for posting.

If you post your router stats it will help to give us an idication of how your connection is performing.

If you're unsure how to find the router stats, take a look here -Top Tips to get help on the forum

Thanks

Paddy

Re: Slow upload speed

raphyraph — Sun, 07 Jun 2020 13:59:03 GMT

Hi @PaddyB ,

Product name,BT Smart Hub 2
Serial number,+091298+1945011395
Fireware version,v0.17.01.12301-BT (Mon Dec 30 19:16:29 2019)
Board version,R01
GUI version,1.56 15_02_2019
DSL uptime,3 days 2 Hours 38 Mins 1 Secs
Data rate,350.0 Kbps / 14.3 Mbps
Maximum Data rate,556.0 Kbps / 18.8 Mbps
Noise margin,5.7/8.9
Line attenuation,18.4/35.0
Signal attenuation,0.0/43.7
VPI/VCI,0/38
Modulation,G.992.5(ADSL2+)
Upstream error control,Off
Downstream error control,Off
Data sent / received,1.7 GB Uploaded / 2.1 GB Downloaded
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Active
2.4 GHz wireless network name,BT-3XAFHZ
2.4 GHz wireless channel,Smart (Channel1)
5 GHz wireless network name,BT-3XAFHZ
5 GHz wireless channel,Smart (Channel36)
Wireless Security,WPA2 (Recommanded)
Wireless mode,Mode 1
Firewall,On
MAC address,0C:8E:29:34:67:22
Software variant,-
Boot loader, 0.1.7-BT (Thu Nov 30 09:45:22 2017)

Thanks.