https://community.bt.com/t5/Archive-Staging/how-to-get-a-new-BT-smart-hub/m-p/2060156#M1196886 <P>I have a Halo 1 package, however, I only have a BT Hub 3.&nbsp; How do I get a new Hub?</P><P>I can achieve 60Mbps by plugging into the Ethernet cable. However, the speed over wifi is declines from anywhere between 50Mbs to just under 1Mbps.&nbsp; I've tried changing the wifi channels to minimise interference with other wifi signals, and scanned for interfering signals,&nbsp; but even so it doesn't seem to make any lasting difference.</P><P>I've also noticed that the hub is getting quite warm, so maybe it's time for it to be replaced?</P> Thu, 18 Jun 2020 15:19:53 GMT Duncan77 2020-06-18T15:19:53Z https://community.bt.com/t5/Archive-Staging/how-to-get-a-new-BT-smart-hub/m-p/2060156#M1196886 <P>I have a Halo 1 package, however, I only have a BT Hub 3.&nbsp; How do I get a new Hub?</P><P>I can achieve 60Mbps by plugging into the Ethernet cable. However, the speed over wifi is declines from anywhere between 50Mbs to just under 1Mbps.&nbsp; I've tried changing the wifi channels to minimise interference with other wifi signals, and scanned for interfering signals,&nbsp; but even so it doesn't seem to make any lasting difference.</P><P>I've also noticed that the hub is getting quite warm, so maybe it's time for it to be replaced?</P> Thu, 18 Jun 2020 15:19:53 GMT https://community.bt.com/t5/Archive-Staging/how-to-get-a-new-BT-smart-hub/m-p/2060156#M1196886 Duncan77 2020-06-18T15:19:53Z https://community.bt.com/t5/Archive-Staging/how-to-get-a-new-BT-smart-hub/m-p/2060159#M1196887 <P>you need to phone customer services 150 and report hub is getting hot and ask for replacement. You may get a HH6 not the new SH2. &nbsp;If you get a new hub then you can do away with the openreach modem which you currently use in conjunction with the HH3</P> Thu, 18 Jun 2020 15:24:59 GMT https://community.bt.com/t5/Archive-Staging/how-to-get-a-new-BT-smart-hub/m-p/2060159#M1196887 imjolly 2020-06-18T15:24:59Z