Internet disconnects when telephone rings

VishalM — Sat, 20 Jun 2020 14:18:56 GMT

my internet disconnects when the telephone rings or is in use. What do I need to change in my internal wiring to stop this? How is my current internal wiring done for this to keep happening? I know I need a micro filter but I want to know exactly where each of my wires are connected in the master socket for this issue to keep occuring. Thanks 🙂

Re: Internet disconnects when telephone rings

imjolly — Sat, 20 Jun 2020 14:26:53 GMT

any extension wiring should be connected to terminals 2&5. you should not touch the openreach incoming connections.

you need to try a new filter and any extension socket with a device attached also needs to be filtered

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Internet disconnects when telephone rings

Re: Internet disconnects when telephone rings