This topic

broadband fault

graham747 — Fri, 26 Jun 2020 18:13:52 GMT

It's 35 days since I first logged a broadband fault.

Still no resolution.

Well done BT !

Try ordering groceries by internet during lockdown......

log on to supermarket.

wait

make tea while waiting

order 1st item. wait. drink tea

repeat for whole order

got to checkout.

get timed out message

start over.

well done BT for your internet lockdown support

Re: broadband fault

imjolly — Fri, 26 Jun 2020 18:25:48 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods. Your post does not go to BT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem