This topic

ADSL Help Please

Medz_GB — Mon, 17 Aug 2020 11:30:28 GMT

Hi I Have been with BT ADSL Broadband for many years and fibre broadband is not available in my area.

I have a solid internet connection with no drop outs but vary slow download and upload speeds, i mainly use it for online gaming so need low Ping latency and Netflix and to download sky boxsets and upload video and image to cloud services.

My Question, is there anything BT can do to improve my Service?? Dose BT support ADSL2+M or any other technology to get a better and faster service?

ps I don't mind trading off my download speed to get better upload speed and lower Ping Latency .

Many Thanks For any Help.

The technical logs:

Product code: Smart Hub 2

Serial number: xxxxxxxxxxxxxxxx

Firmware version: v0.17.01.12312-BT

Firmware updated: Mon Jun 22 23:04:09 2020

Board version: R01

GUI version:1.56 15_02_2019

DSL uptime: 27 days, 20 Hours 25 Mins23 Secs

Data rate: 1.215 Mbps / 16.483 Mbps

Maximum data rate: 1.216 Mbps / 16.876 Mbps

Noise margin: 6.7 / 6.5

Line attenuation: 15.7 / 28.5

Signal attenuation: 16.0 / 35.9

VPI/VCI: 0/38

Modulation: G.992.5 (ADSL2+)

Latency type: Fast

Upstream error control: Off

Downstream error control: Off

Data sent / received: 29.4 GB Uploaded / 1098.4 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi: Activated

2.4 GHz wireless network name: xxxxxxxxxx

2.4 GHz wireless channel: Smart (Channel1)

5 GHz wireless network name: xxxxxxxxxx

5 GHz wireless channel: Smart (Channel48)

Wireless security: WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

MAC address: xxxxxxxxxxxxxxxxx

Software variant:

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Thank You.

Re: ADSL Help Please

Keith_Beddoe — Mon, 17 Aug 2020 11:13:57 GMT

@Medz_GB Welcome to this user forum.

This is just a customer to customer help forum.

Your ADSL connection looks very good and I suspect you are quite close to the exchange, so its unlikely you are going to see any improvement unless you are offered any form of "fibre" connection.

Bear in mind that ADSL normally performs much better for throughput and latency, than fibre from the cabinet, so I would be inclined to stick with what you already have.

Re: ADSL Help Please

imjolly — Mon, 17 Aug 2020 11:15:33 GMT

you have a great connection on adsl2+ and one of best upload connection speeds I have seen on forum unfortunately BT do not support 'M' nor is there a trade off facility

Re: ADSL Help Please

Medz_GB — Mon, 17 Aug 2020 11:25:08 GMT

Hi thank you for your help much appreciated.

Re: ADSL Help Please

Medz_GB — Mon, 17 Aug 2020 11:26:18 GMT

Hi thank you for your help much appreciated.