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Broadband Failure

CK1968 — Mon, 17 Aug 2020 12:51:20 GMT

Hello,

I live in the IG1O area of London. During the thunderstorms this morning our broadband failed. My router has a solid orange line and the “broadband” icon is flashing red.

I have tried to restart the router to no avail.

The service status on the BT website for my phone number is unclear. The banner states there could be a broadband outage in my area which BT are trying to fix, but it lists this issue as one from the 12 August.

Could the status of my service be confirmed please?

Re: Broadband Failure

imjolly — Mon, 17 Aug 2020 16:35:51 GMT

This is a customer help customer forum. Your post does not go to BT

does you phone have a dial tone?

Re: Broadband Failure

CK1968 — Mon, 17 Aug 2020 17:11:37 GMT

Thank you for replying - I have received replies from BT staff before when I have posted in the BT fora. I have I chosen the wrong section?

And yes, I do have dial tone.