This topic

slow broadband

gin2ger — Fri, 28 Aug 2020 11:43:14 GMT

My broadband has been down for the last 2 weeks. Now it is back it is so slow it is barely usable at a speed of 0.2mbps. As a disabled person I rely on the internet and panic when it is down. What is going on and what am I paying for if I can't get a decent speed.

Re: slow broadband

Keith_Beddoe — Fri, 28 Aug 2020 11:53:43 GMT

@gin2ger

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: slow broadband

gin2ger — Fri, 28 Aug 2020 13:54:05 GMT

I tried the test and there is no noise on the line.

Re: slow broadband

Keith_Beddoe — Fri, 28 Aug 2020 14:10:14 GMT

@gin2ger

What speed are you supposed to get?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please edit out your phone number before you post the results.

Re: slow broadband

gin2ger — Fri, 28 Aug 2020 15:00:20 GMT

At least 2mbps

Re: slow broadband

Keith_Beddoe — Fri, 28 Aug 2020 15:06:52 GMT

@gin2ger wrote:

At least 2mbps

Please can you display the results on this thread. I assume you have a normal (ADSL) broadband connection?

Re: slow broadband

gin2ger — Fri, 28 Aug 2020 16:46:29 GMT

I do have a normal ASDL connection. The BT speed and connection tests refused to complete saying they couldn't see the online hub. An independent one just gave me a basic speed result.

Re: slow broadband

gin2ger — Tue, 01 Sep 2020 11:00:49 GMT

This is the latest speed test which shows that I am not getting anything like the speed I was promised. So much for the BT speed guarantee.

Re: slow broadband

iniltous — Tue, 01 Sep 2020 11:28:37 GMT

You haven’t yet provided the results from the DSL checker /speed estimate site ( to confirm what the range of speed your line should be capable of is ) , if your phone number isn’t working on the site , try the address option, also you need to post your router stats , so what you are currently getting can be compared to what you should expect.
If you have dialtone and the correct number is read back from 17070 ( as well as the line being quiet on the quiet line test ) , and your broadband not working as expected, then you will need to report it to your ISP , that presumably is BT if you are posting here.

Re: slow broadband

gin2ger — Tue, 01 Sep 2020 12:53:57 GMT

Re: slow broadband

imjolly — Tue, 01 Sep 2020 12:57:14 GMT

can you post hub stats please

you can see if you upgraded to fibre you could get connection speed in range 80/74mb

Re: slow broadband

gin2ger — Tue, 01 Sep 2020 16:47:27 GMT

2.4 GHz Wireless Configuration

Wireless SSID:	BTHub4-8JNG
Wireless interface type:	802.11 b/g/n (up to 144 Mb/s)
Security:	WPA & WPA2 (Recommended)
Channel selection:	Automatic (Smart Wireless)

5 GHz Wireless Configuration

Wireless SSID:	BTHub4-8JNG
Wireless interface type:	802.11 a/n (up to 300 Mb/s)
Security:	WPA2 Only (Recommended)
Channel selection:	Automatic (Smart Wireless)

Re: slow broadband

imjolly — Tue, 01 Sep 2020 16:51:29 GMT

That is just wireless information

can you

hub.

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

Re: slow broadband

gin2ger — Wed, 02 Sep 2020 15:40:18 GMT

I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.

Re: slow broadband

RobbieMac — Wed, 02 Sep 2020 16:04:08 GMT

@gin2ger wrote:

I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.

Hi @gin2ger

Thanks for posting back to let us know your speed is back up to where it should be. I'm really pleased to see that 😁

Cheers,

Robbie