This topic

Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotspot)

djginge — Thu, 17 Sep 2020 19:35:03 GMT

I've recently moved house.

I took my SmartHub2 with me and my BT service and (after weeks of unresolved line faults), BT finally got my broadband working at my new house.

While I was waiting for the faults to be repaired, BT sent me a Mini Hub. I was able to play GTA Online on that (on 2Mbps speeds).

Now that the Smart Hub 2 is working, I'm getting 40Mbps speeds (sometimes faster) but GTA Online won't connect.

When it gives me "cannot connect to GTA servers message", I disconnect my BT connection and use the data from my Giffgaff phone - this works too. So there is nothing wrong with my PC/Firewall/Game - just with the Smart Hub - every works fine unless I use this.

I've done a factory reset on the Smart Hub to see if that would fix it - no change.

I've added the relevant ports to the portforwarding in the Smart Hub Manager to see if that resolved it - no change.

What is going on? Why does everything in my house work except GTA Online?

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Thu, 17 Sep 2020 19:35:58 GMT

Should mention - this is on PC

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

imjolly — Thu, 17 Sep 2020 20:24:02 GMT

have you turned of smart setup

Turn Off smart setup

Check MYBT and make sure web protect is turned off

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

licquorice — Thu, 17 Sep 2020 20:24:31 GMT

Make sure smart setup is off

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Make sure web protect is off

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,your%20service%20to%20be%20removed.

Snap

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Thu, 17 Sep 2020 21:19:17 GMT

Thanks for the suggestion.

I've turned Smart Setup off.

Web Protect was already off.

No change - still not connecting. Using my phone's data via it's "hotspot" for now but it seems ludicrous that this Smart Hub won't let me play the game.

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Thu, 17 Sep 2020 21:22:55 GMT

Especially as it was working 4 weeks ago in my last house (exactly the same router, same setup, same distance from the PC, etc)

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

licquorice — Thu, 17 Sep 2020 21:27:22 GMT

Couple of other things you could try.

Disconnect the hub from line for about 30 minutes so that you get a different public IP address.

Try using Google DNS on your PC, 8.8.8.8 and 8.8.4.4

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Thu, 17 Sep 2020 22:15:26 GMT

Already had the Google DNS settings.

Will try to get another Public IP (have done this once already but not since turning off Smart Setup)

Trying to online game via a patchy 3G signal off my phone is making me lose the will to live

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Fri, 18 Sep 2020 08:04:16 GMT

Got a new Public IP address this morning (I checked - it's completely different).

No change - still can't connect

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

imjolly — Fri, 18 Sep 2020 08:46:15 GMT

just tried to connect to GTA online and black screen but it needed flashplayer to be active and once I activated flashplayer then I was able to access site

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Fri, 18 Sep 2020 09:23:57 GMT

GTA Online is a video game. It is the online section of GTA V. (The 2nd best selling video game of all time behind Minecraft)

It certainly doesn't run on flash. Maybe you are confusing the website?

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Jakeshone21 — Wed, 17 Feb 2021 17:50:10 GMT

Hello did you get this issue sorted I am having the same problem works fine through mobile data or in my uncles on his older by router but won’t work on my smart hub 2

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Wed, 17 Feb 2021 23:59:16 GMT

It is fixed. I can't remember what solved it.

It might have been the time when I unplugged the router for about an hour.

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Jakeshone21 — Thu, 18 Feb 2021 10:28:23 GMT

Yeah it’s strange I have been in and out off all the port forwarding settings for days trying to see if it’s anything there I turned my router off last night just before getting into bed and re tried this morning and it works fine again now it has been wrecking my brain for days on and off the phone to Bt and in contact with rockstar and it all comes down to leaving the router off for a little while we’ll thanks for getting back to me anyway much appreciated

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

Gary_C — Thu, 18 Feb 2021 10:33:32 GMT

Certain IP addresses blocked from accessing the GTA server maybe ?

If on PC, you could enable IPv6 to get a unique to you IP address.

Re: Can't play GTA Online with SmartHub2 - how can I fix it? (I can play it through my phone's hotsp

djginge — Thu, 18 Feb 2021 10:48:27 GMT

It's definitely an IP address related issue (getting a new IP Address after leaving your router off is the only change we made)