This topic

ADSL -Fibre - now back to ADSL

miker916 — Mon, 21 Sep 2020 15:05:59 GMT

Hi,

Originally my broadband was ADSL_2plus with Max Rate Downstream of 14128 & Upstream of 1216. I was offered an 'upgrade' to Fibre which i took, but because of the distance to the cabinet, my up/down speeds almost halved.

After a couple of days i was re-graded back to ADSL but instead of being put back on my original ADSL_2plus, i've been put back to ADSL_G.dmt with Max Rate Downstream of 8192. I called to be put back onto my original ADSL_2plus service but customer services said there was no capacity left at the exchange.

Could someone investigate this for me?

Cheers

Mike

Re: ADSL -Fibre - now back to ADSL

imjolly — Mon, 21 Sep 2020 15:13:41 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: ADSL -Fibre - now back to ADSL

miker916 — Mon, 21 Sep 2020 16:48:09 GMT

Here you go:

Re: ADSL -Fibre - now back to ADSL

imjolly — Mon, 21 Sep 2020 17:02:16 GMT

I have asked forum mods if they can help you get moved to adsl2/2+. They will post here

Re: ADSL -Fibre - now back to ADSL

PaddyB — Mon, 21 Sep 2020 17:23:06 GMT

Hi @miker916,

Welcome to the Community and thank you for posting. If you send me your details, I'll be able to help you get back on to ADSL2.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB