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Broadband drops out when landline used - only since new phone

coastalrambler — Wed, 23 Sep 2020 20:07:06 GMT

Hi all,

We have recently updated our phones - replacing our old Panasonic wireless setup with something more up to date. Ever since, we've been experiencing dropout of broadband when the landline is used.

The new phones are connected using exactly the same ADSL filter setup as previously. This is, a filter between a wall socket and the Panasonic base unit and another filter between an extension lead - direct from the masterplate - and the router. But as this setup is exactly the same as before, I'm at a loss to see how the filters can be the problem, unless I need to update the filters along with the phone?

I've also seen reference to problems with wireless phones using the same channel as the wi-fi router. Is this likley to be an issue? And would this lead to the router 'resetting' - hub light changing from blue to orange.

Any help gratefully received.

Thanks

Richard

Re: Broadband drops out when landline used - only since new phone

Keith_Beddoe — Wed, 23 Sep 2020 20:33:10 GMT

@coastalrambler

Which BT Home Hub are you using?

Re: Broadband drops out when landline used - only since new phone

coastalrambler — Thu, 24 Sep 2020 08:55:41 GMT

Hi Keith

Its a BT Home Hub 5. However I've found out that the problem was user error! The original 'old' Pansonic set-up had a separate answer machine, which was attached to the ADSL filter using the modem connection, with an adaptor for a 'flat' phone plug (apologies for the lack of technical terminology!). I had plugged the new phone base unit into this, rather than the phone socket on the filter.

Now that the base unit is plugged into the correct socket on the filter, all is well.

Apologies for taking up your time.

Richard

Re: Broadband drops out when landline used - only since new phone

Keith_Beddoe — Thu, 24 Sep 2020 08:57:58 GMT

I am pleased its sorted 😀