Speed dropped after line fault repaired

Dalrigg — Thu, 15 Oct 2020 03:13:41 GMT

Hi, Can anyone help.

So I've had a reliable broadband speed over the last 3 years of between3.75mbs to 5.2mbs.

Last week though had to report a fault on the line (phone line was noisy making calls and broadband kept dropping out). This was repaired 2 days ago.

Immediately after repair I am only getting 1mbs according to BT app. 0.8mbs according to 3rd party speed checkers.

On ringing help desk was just told to wait 3 days and my speed "should" come back. It hasn't.

I note though for some reason my router is reconnecting every night at around 1am and speed is stuck at 1mbs.

What can I do?? My guaranteed ,min speed is 1mbs but historically as I say I have always has 3.75mbs+.

I can't live with 1mbs and if it keeps resetting every night is that indicative of a there still being problem with the line.

Thanks

Stats are

Product Name: HomeHub42. Serial number: +076281+17250108683. Firmware version: v0.07.06.25060-BT (Type B) Last updated 18/6/20204. Board version: 01B5. DSL uptime: 0 days, 02:59:316. Data Rate: 444 / 11507. Maximum Data Rate: 1188 / 58448. Noise Margin: 28.3 / 8.69. Line Attenuation: 28.7 / 48.010. Signal Attenuation: 28.4 / 52.611. Data sent/received: 9.4 MB / 37.5 MB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub4-5P6N15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA & WPA2 (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub4-5P6N19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))20. 5GHz wireless security: WPA2 Only21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 48:8d:36:82:cc:1624. VPI/VCI: 0/3825. Modulation: G.992.5(ADSL2+)26. Latency type: Interleaved27. Software variant: -28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)

Re: Speed dropped after line fault repaired

imjolly — Thu, 15 Oct 2020 09:47:59 GMT

at present it looks like all you previous connection problems have left your line in a banded profile this should release automatically but you need a stable connection for 7/10 days. is you phone line no silent dial 17070 option 2 should hear nothing but announcement and best with corded phone preferably from the test socket

Have you tried connecting hub to test socket with a filter to see if that helps line stability

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Speed dropped after line fault repaired

Re: Speed dropped after line fault repaired