This topic

zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 11:12:16 GMT

Live in a village.

BB has always been poor, but recently I have ZERO upload speed.

So Zoom meetings are impossible.

Re: zero upload speed so cant work from home. HELP!

imjolly — Sun, 25 Oct 2020 11:14:10 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 13:43:52 GMT

My Home Hub

My Services

Internet:

Connected


	Disconnect

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi Status:

Active

BT Access Control:

Disabled


	Configure

My Home Network

Network Device MAC Address IP Address

Devices currently connected to your BT Home Hub:
2.4 GHz Wireless:	Unknown-22-23-f6-...	22:23:f6:a6:61:12	192.168.1.68
5 GHz Wireless:	HPD99953.home	40:b0:34:d9:99:53	192.168.1.65
Ethernet:	DESKTOP-HVLLTFS	04:0e:3c:34:66:2d	192.168.1.78
USB:	No devices detected

The BT Broadband service comes with a selection of supporting software applications and supplementary services.
These include BT Wi-fi to allow you to go online anywhere, security software to provide online protection and tools to diagnose and fix connection problems
Find out more and complete a Smart Setup installation for your current device.
Find out more about BT Wi-fi.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 13:48:06 GMT

Have run quiet test, which is fine.

Reported situation to BT who say they have repaired a fault.

file:///C:/Users/steph/Downloads/PerformanceTestReport%20(3).pdf

Re: zero upload speed so cant work from home. HELP!

Keith_Beddoe — Sun, 25 Oct 2020 13:59:31 GMT

If a fault has just been repaired, then try a single disconnect of the broadband input for about 20 seconds, that normally sorts the problem out.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 16:41:39 GMT

Done, no change

Re: zero upload speed so cant work from home. HELP!

Keith_Beddoe — Sun, 25 Oct 2020 16:50:40 GMT

@mrunhappy1 wrote:
Done, no change

What speed are you supposed to get, what does this page show against your phone number?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please remove phone number before posting full results.

Which BT Home Hub are you using?

Re: zero upload speed so cant work from home. HELP!

Carlusha — Sun, 25 Oct 2020 16:52:27 GMT

Did you try as requested from @imjolly ?

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

If so, kindly provide a screen shot of the result.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 20:12:26 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL/telephoneHome

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Sun, 25 Oct 2020 20:21:17 GMT

Pls advise how to get screen shot

Using windows 10

Re: zero upload speed so cant work from home. HELP!

Keith_Beddoe — Sun, 25 Oct 2020 20:57:24 GMT

@mrunhappy1 wrote:

Pls advise how to get screen shot

Using windows 10

Use the snipping tool (rectangular snip). You can then edit it by using the marker pen tool to blank out the phone. Then post it to this forum using the camera icon on the forum editor toolbar.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Mon, 26 Oct 2020 10:21:53 GMT

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Mon, 26 Oct 2020 10:26:12 GMT

Re: zero upload speed so cant work from home. HELP!

Keith_Beddoe — Mon, 26 Oct 2020 10:40:36 GMT

On standard ADSL, 0.45Mbs is all you are likely to get.

If you can provide the full connection information from the home hub, then it will become clearer whether you are on ADSL or ADSL2+, which normally gives a faster upload speed.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Mon, 26 Oct 2020 11:14:06 GMT

Home Hub 4

Re: zero upload speed so cant work from home. HELP!

imjolly — Mon, 26 Oct 2020 11:27:26 GMT

sorry these stats give little helpful information can you try

http://bthomehub.home admin password is on the card on the back of the hub.

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Mon, 26 Oct 2020 12:26:35 GMT

Re: zero upload speed so cant work from home. HELP!

Keith_Beddoe — Mon, 26 Oct 2020 12:30:17 GMT

@mrunhappy1

You are only on ADSL Max, so you may possibly benefit by regrading to ADSL2+ which normally gives a better upload speed.

Re: zero upload speed so cant work from home. HELP!

mrunhappy1 — Mon, 26 Oct 2020 12:32:56 GMT

Re: zero upload speed so cant work from home. HELP!

CJT80 — Mon, 26 Oct 2020 12:46:01 GMT

@mrunhappy1

Use Snipping Tool