This topic

Internet drops every ONE minute

BronnauMawr — Sat, 31 Oct 2020 23:44:17 GMT

Same error every time. Please fix and don't tell me to restart my router, thanks.

Re: Internet drops every ONE minute

Keith_Beddoe — Sun, 01 Nov 2020 06:41:11 GMT

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Internet drops every ONE minute

BronnauMawr — Mon, 02 Nov 2020 13:02:13 GMT

Sorry for taking so long to get back to you - my internet has been down or unbearably slow since I last posted.

Quiet line test is very fuzzy with a high pitch noise.

Re: Internet drops every ONE minute

imjolly — Mon, 02 Nov 2020 13:04:59 GMT

then report a phone fault to 151 get phone fixed and broadband will improve

Re: Internet drops every ONE minute

Keith_Beddoe — Mon, 02 Nov 2020 13:19:37 GMT

@BronnauMawr wrote:

Sorry for taking so long to get back to you - my internet has been down or unbearably slow since I last posted.

Quiet line test is very fuzzy with a high pitch noise.

You really need to check at the test socket first, just in case you have a fault on your internal phone wiring.

I assume this has just started to happen?

Re: Internet drops every ONE minute

BronnauMawr — Mon, 02 Nov 2020 13:35:13 GMT

Okay, I found the test socked. Quiet line test is silent now

By this if you mean my internet problems, then no. My initial fault was raised on the 27th of September.

Re: Internet drops every ONE minute

Keith_Beddoe — Mon, 02 Nov 2020 14:09:23 GMT

@BronnauMawr wrote:

Okay, I found the test socked. Quiet line test is silent now

The problem is due to your own internal phone wiring, or the way you have things connected up.

Try connecting things up as shown below, then see if you still get the disconnections. If you have any extensions, you should see them connected to the back of the front removable section, unless you have the new NTE5C.

Re: Internet drops every ONE minute

BronnauMawr — Mon, 02 Nov 2020 16:05:29 GMT

I don't have a microfilter as my faceplate has one :l

Re: Internet drops every ONE minute

imjolly — Mon, 02 Nov 2020 16:13:29 GMT

If you have line noise when connected to master but the line is silent when connected to test socket then problem is either your master faceplate or your internal wiring. In either case you need to connect to the test socket with a filter ( probably got filter when received hub) to see if your internet connection is now stable

should the problem be your internal wiring then you will be charged for engineer visit

Re: Internet drops every ONE minute

Keith_Beddoe — Mon, 02 Nov 2020 16:15:33 GMT

@BronnauMawr wrote:

I don't have a microfilter as my faceplate has one :l

Which master socket do you have? Do you have any other phone sockets or extension wiring?

Re: Internet drops every ONE minute

BronnauMawr — Mon, 02 Nov 2020 16:17:38 GMT

The one on the furthest right. It's very chonky

Re: Internet drops every ONE minute

Keith_Beddoe — Mon, 02 Nov 2020 16:26:31 GMT

@BronnauMawr wrote:

The one on the furthest right. It's very chonky

They do suffer from disconnection problems if they are not fully clicked into place. My guess is that since you replaced the front section, the Internet has been fine.

Do you have any other extension sockets or extension wiring connected? They should not have been active once you removed that bottom section.

If you do, can you please confirm that they are connected to the extension terminals on that NTE5C as shown below.

Re: Internet drops every ONE minute

BronnauMawr — Mon, 02 Nov 2020 16:46:13 GMT

I have the one on the right. No other extensions

Re: Internet drops every ONE minute

Keith_Beddoe — Mon, 02 Nov 2020 17:34:41 GMT

@BronnauMawr wrote:

I have the one on the right. No other extensions

I assume you have clipped the front section back on, making sure that its pushed tightly in, and held in by the side clips?

If you have done that, and you are still getting a noisy line and disconnections, then its possible that the front Mk4 filter is faulty.

The only way you are going to prove that, is with a microfilter plugged into the test socket, and the phone and BT Home hub plugged into the microfilter.

You should have received one or two microfilters with the home hub that was sent by BT.

Which BT Home hub are you using?