This topic

Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:01:21 GMT

After several weeks of being able to work from home & use Skype or Zoom for meetings BT have turned down the Broadband so we are back to square one:

Download 1.57, Upload a big fat ZERO

If this is not resolved I will cancel payments and move to the alternative being used by a neighbour in our village.

Thank you BT for making lockdown even more miserable!!!

Re: Zero upload speed AGAIN!!!!!!

Anonymous — Mon, 30 Nov 2020 22:07:07 GMT

Hello @mrunhappy1,

I do understand where your coming from, right do you still have a active connection right now or not?

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Kind regards,

DanTMan64

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:09:20 GMT

Phone line is working fine

Re: Zero upload speed AGAIN!!!!!!

imjolly — Mon, 30 Nov 2020 22:12:56 GMT

Did mods manage to get you upgraded to adsl2?

can you post stats from router

can you run btspeedtester and post results

if you move to another ISP your connection will still be same copper wire just pay someone different

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:18:29 GMT

How do I get stats from router pls?

Down = 1.57. Up = 0.

Re: Zero upload speed AGAIN!!!!!!

Anonymous — Mon, 30 Nov 2020 22:21:26 GMT

Hello again @mrunhappy1,

By typing into your web browser 192.168.1.254. Click 'Advanced Settings' then click on 'Technical Log' copy & paste it here.

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Kind regards,

DanTMan64

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:27:24 GMT

That didnt get me into Tech Log

Re: Zero upload speed AGAIN!!!!!!

Anonymous — Mon, 30 Nov 2020 22:29:28 GMT

Hello again @mrunhappy1,

How you mean it didn't get you into the Tech Log?

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Kind regards,

DanTMan64

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:33:02 GMT

Did as instructed

Went to Adv Settings

No option "Tech Log"

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Mon, 30 Nov 2020 22:47:06 GMT

Tried 3 more times, no Tech Log option

Re: Zero upload speed AGAIN!!!!!!

Keith_Beddoe — Tue, 01 Dec 2020 06:41:52 GMT

@mrunhappy1

Try a single disconnect of the broadband connection into your home hub for about 20 seconds, then connect it back up again, and see if it improves.

It not unusual on an ADSL connection, to get a burst of interference that affects the upload speed, without affecting the download speed.

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Tue, 01 Dec 2020 09:03:03 GMT

Will do

Re: Zero upload speed AGAIN!!!!!!

mrunhappy1 — Tue, 01 Dec 2020 09:27:20 GMT

Back to 4.05 down & 0.89 up. Very strange.

Thank you

Re: Zero upload speed AGAIN!!!!!!

Keith_Beddoe — Tue, 01 Dec 2020 09:55:28 GMT

@mrunhappy1 wrote:

Back to 4.05 down & 0.89 up. Very strange.

Thank you

Upload speed allocation is in the low frequency portion of the allocation, so is more likely to be affected by interference which causes the connection to drop to a very low speed.

Disconnecting the line will cause it to re-connect at the normal speed.