This topic

New broadband installation

Diwali — Sun, 03 Jan 2021 20:02:35 GMT

I’m planning to install broadband soon. The incoming copper line terminates in a 60 year old terminal box. I do not have a modern master box, just a basic one supplied by BT about 15 years ago and supplied from the 60 year old terminal.

Can broadband be installed with my existing equipment or do I need an upgrade? If the latter, will it be included in the installation package or will I be expected to pay the extra.

Thanks

Re: New broadband installation

imjolly — Sun, 03 Jan 2021 20:13:45 GMT

As long as there is no line noise on phone then broadband will work with existing socket using filter

Re: New broadband installation

Diwali — Sun, 03 Jan 2021 21:01:59 GMT

Thanks. My line is due to be repaired tomorrow so I can check for noise then.

Re: New broadband installation

Diwali — Sat, 20 Feb 2021 10:19:59 GMT

The line was repaired and terminal and box sorted. Brilliant job by the engineer working in compliance with Covid restrictions.

Broadband installed a few days later by BT and all good.

BT/Openreach have been impressive from the start. Kudos to them.

Re: New broadband installation

Keith_Beddoe — Sat, 20 Feb 2021 10:25:44 GMT

@Diwali

Do you want to provide feedback to Openreach?

P.S. Its just Openreach, not BT Openreach.

Re: New broadband installation

Diwali — Sat, 20 Feb 2021 11:17:42 GMT

Yes. I’d like to give positive feedback when it’s deserved. Thanks.

Re: New broadband installation

Diwali — Sat, 20 Feb 2021 11:25:04 GMT

Where’s the button to click? I don’t see it!
“If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.”

Re: New broadband installation

Keith_Beddoe — Sat, 20 Feb 2021 11:53:35 GMT

@Diwali wrote:

Yes. I’d like to give positive feedback when it’s deserved. Thanks.

D

You can give feedback on this form.

https://www.openreach.com/thank-an-engineer-form

It is appreciated.