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Disconnect-reconnect problem

steely09 — Thu, 14 Jan 2021 10:50:37 GMT

Connection is constantly disconnecting and then reconnecting. Tried the online diagnostics and they come back clean. I am using an Ethernet connection and have tried two newly bought cables.

Re: Disconnect-reconnect problem

Keith_Beddoe — Thu, 14 Jan 2021 10:54:54 GMT

@steely09

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Which BT Home hub are you using?

Re: Disconnect-reconnect problem

steely09 — Thu, 14 Jan 2021 21:30:40 GMT

I don't think it's a line issue. The router doesn't disconnect from the internet. The computer is disconnected from the router.

Re: Disconnect-reconnect problem

steely09 — Thu, 14 Jan 2021 21:31:51 GMT

BT smarthub type 2

Re: Disconnect-reconnect problem

DavidM — Sat, 20 Feb 2021 08:52:39 GMT

Hi @steely09 and welcome to the community.

Sorry for the late reply. Did you manage to get this sorted? Is there any pattern to the drops etc? If you're still having problems give us as much detail as possible and we'll try to help.

Cheers

David