This topic

how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 09:54:58 GMT

I moved into new home 2 months ago, which only had copper line broadband available. The connection is terrible, impossibly slow at times and seems to drop out a lot. I was told they would be updating the Box (or whatever you call the unit at the end of the street, that is at full capacity at the moment) within the next 3 months and that as I signed up to BT, I would be top of the waiting list for the next available fibre optic broadband. How can I find out when/if this is going to happen & what are my real chances of getting fibre optic in the near future.

Many thanks

Re: how can i find out when i will be able to get fibre optic broadband?

Keith_Beddoe — Mon, 08 Feb 2021 09:58:11 GMT

@cl8

Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Its Openreach not BT Retail who would update the cabinet capacity.

Re: how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 10:14:01 GMT

Exchange LANCING is served by Cabinet 8

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

67	49.9	20	17	45.4	Waiting list	Waiting list	--
65.3	47.6	20	15	40.7	Waiting list	Waiting list	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 6	--	4 to 8	Available	Available	Yes
Up to 6	Up to 1	4 to 8	Available	Available	Yes
Up to 5	--	3.5 to 7.5	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2012. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Re: how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 10:15:54 GMT

Have up loaded info, which means nothing to me, apart from it says waiting list. Is there any way I can find out from open reach when there will be more capacity available?

thank you

Re: how can i find out when i will be able to get fibre optic broadband?

Keith_Beddoe — Mon, 08 Feb 2021 10:24:04 GMT

@cl8 wrote:

Have up loaded info, which means nothing to me, apart from it says waiting list. Is there any way I can find out from open reach when there will be more capacity available?

thank you

There is no way of knowing, all you can do is to keep checking the page, and when there is space, place your upgrade order with BT.

Re: how can i find out when i will be able to get fibre optic broadband?

Keith_Beddoe — Mon, 08 Feb 2021 10:36:48 GMT

@cl8

If your connection is dropping out on an ADSL connection, then it will still drop out on an FTTC connection, only much worse.

I would suspect that you have a problem with a noisy phone line, if your ADSL connection is dropping, as it should be a steady connection of about 8Mbs.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 11:04:04 GMT

Thanks for that info. I don't have a landline phone i can plug in, is there any other way to find out?

Re: how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 11:07:28 GMT

is there no way I can register for upgrade/availability now so that it happens automatically? Or is there any way i can contact Open reach to find out when they will be upgrading? I was told by BT when i signed up that this would happen in the next 3 months. If this isn't the case, was I mis-sold my broadband package by BT?

Re: how can i find out when i will be able to get fibre optic broadband?

imjolly — Mon, 08 Feb 2021 11:28:13 GMT

as it is openreach who decide if and when a cab will get additional connections the BT would jus be able to give you there best estimate of likely upgrade timescale. as there are no notes after dslchecker regarding upgrading cabinet it suggests not happening soon

there is no waiting list that you can add your name to just a matter of continually checking to see if says available

only way to test for quiet line is with landline

Re: how can i find out when i will be able to get fibre optic broadband?

Keith_Beddoe — Mon, 08 Feb 2021 11:37:27 GMT

@cl8 wrote:

Thanks for that info. I don't have a landline phone i can plug in, is there any other way to find out?

A noisy phone line is normally the problem.

The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.

Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.

If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

Re: how can i find out when i will be able to get fibre optic broadband?

Gary_C — Mon, 08 Feb 2021 11:40:03 GMT

Be on the lookout for an Openreach van at your cabinet. If you see one, stop and have a chat. The OR people I have talked to have been really approachable and seem to have more knowledge about whats going on in a local area than anyone else.
They 'might' be able to give you a hint.
Otherwise its a wait and see game and priorities change all the time.

Re: how can i find out when i will be able to get fibre optic broadband?

cl8 — Mon, 08 Feb 2021 17:23:41 GMT

Thank you all for the advice. Very helpful. I have given you all the thumbs up mark.