This topic

Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 19:24:17 GMT

We upgraded to Halo 2 last year, and it worked quite well but we are experiencing problems with gaming on our sons consoles.

I've tested the speeds but have no clue if they are any good or not.

The download speed is 10 mb and upload speed is 1.2 mb. It says its OK but I can't find anything as to what they should be.

We also have a very old wire coming into the house to a old GPO box, could that be causing a problem?

Thanks

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 19:30:38 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 19:41:04 GMT

http://192.168.1.254/m_helpdesk.htm

Not sure if this is correct? I'm not very technical!

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 19:54:15 GMT

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 20:01:31 GMT

Are you able to post the results from the dslchecker as that will show what is available to you and expected speed range

stats missing the top showing in particular connection time

are you able to try quiet line test

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:00:31 GMT

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:04:45 GMT

Re: Problems with Internet speeds

Keith_Beddoe — Wed, 10 Feb 2021 20:10:48 GMT

That is an ASDL2 connection, not fibre, so your post is now on the correct board.

I think Halo 2 only applies to "fibre" (VDSL) connections. You are just on standard broadband, with no upgrade options available.

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 20:12:30 GMT

Your noise margin is very high were you previously having problems with connection dropping which has now stabilised as you now have 8 days conenction time

which master socket so you have

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:16:19 GMT

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 20:21:18 GMT

llooks like phone phone connected so can you dial 17070 option 2 should be silent and best with corroded phone

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:21:33 GMT

We only seem to have problems with the kids xbox's. Sometimes the Sky connection to Internet drops out for a while, but don't notice anything else,

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 20:24:34 GMT

Is sky box connection to the phone line and if so are you using a filter

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:26:52 GMT

Haven't got a corded phone, will see what I can do

Re: Problems with Internet speeds

Lorna44 — Wed, 10 Feb 2021 20:28:32 GMT

Sky box is attached via WiFi disc. Will check on phone, I've only got a cordless. And it has a little static

Re: Problems with Internet speeds

imjolly — Wed, 10 Feb 2021 20:30:38 GMT

If no corded then use cordless and may get dull hum but should be no other noise

Re: Problems with Internet speeds

Gary_C — Wed, 10 Feb 2021 22:35:37 GMT

Worth just reviewing where you are

Your connection can work upto 21mbs but is working at 14mbs. The system works by sending out a spectrum of tones to get the data to your home and any noise on the line (crackles, clicks etc) will affect some of those tones. The system can learn to avoid the noise by winding back the speed by not using the affected tones to give a better margin between the noise and the signal.

Yours has done this and now has a big margin of 18db rather than 6db (i think for ADSL ?) which indicates that the noise is not there now, but has been. If the noise does not reoccur, the system will eventually increase the speed.

However, something has caused the noise and its possible it keeps reoccuring, if so the speed will remain where it is and might even cause disconnects and lagging.

Best way to deal with it is to phone BT and say you have noise on your telephone line, which if you can hear crackling/static is probable. Might be worth seeing if a neighbour has an old phone to test with.

Re: Problems with Internet speeds

Lorna44 — Thu, 11 Feb 2021 11:00:43 GMT

Can't hear much static, a little but not much. But I can't get hold of a corded phone

Re: Problems with Internet speeds

Gary_C — Thu, 11 Feb 2021 13:07:54 GMT

Thing is, if the speed doesn't improve back (not sure on the time, some sources say 48 hours, others 8 days) then it means the noise is present enough to affect the line so the system is keeping your speed at a point it knows you can get an ok connection.
From reading other posts, BT/Openreach seem to be better at responding to telephone problems than broadband problems (!) so if you can hear noise then report it, but with a cordless phone its hard to be certain its not the phone rather than the line.

Not sure what to suggest next, hopefully others will be along to help out soon 🙂

EDIT - just noticed in your wholesale checker report, the column with the 'downstream range' I 'think' is what Openreach are saying you can expect so your well outside that indicating a fault (on VDSL its easier as it specifically says 'handback threshold')

Can one of the experts help, is being outside the 'downstream range' for ADSL enough to require action ?

Re: Problems with Internet speeds

imjolly — Thu, 11 Feb 2021 13:23:45 GMT

any static on your line is not good and can cause problems. however as you appear to have a stable connection for 8+ days now then I suggest you reset hub (NOT factory reset) and then repost hub stats. if speed and noise margin just the same , as this is adsl2 and not vdsl I will ask mods to see if they will reset your noise margin back to 6db which will bring speed back up.