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Broadband connection rebooting every 30 minutes

confusedgirl100 — Fri, 12 Mar 2021 09:25:02 GMT

Hi,

Yesterday, my router keeps rebooting every 30 minutes on the dot.

I haven't changed any of my router settings but I tried changing adsl filters but the problem remains.

I've also updated the firmware but this hasn't resolved the problem.

I'm using a TPLink router which is still quite new so but sure what the issue might be.

Tried the quiet line test and got a low humming noise (best way I can describe it) but not sure if this is normal or if you shouldn't hear anything during the quiet line test?

Welcome any suggestions and solutions that anyone may have.

Re: Broadband connection rebooting every 30 minutes

imjolly — Fri, 12 Mar 2021 09:55:18 GMT

did you try the quiet line test from the test socket using a corded phone? if so the line should be silent but with cordless a dull hum is normal

Re: Broadband connection rebooting every 30 minutes

confusedgirl100 — Fri, 12 Mar 2021 10:00:47 GMT

Hi imjolly,

Thanks for your message.

I tried the quiet line test with a corded phone and there was a dull hum but not sure if there should be complete silence?

Forgot to mention that the upload speed dropped yesterday morning, do manually rebooted the router and it's been rebooting by itself every 30 minutes since.

I don't have anything in the house that could be causing any electrical interference but not sure if anything outside would be able to affect it.

Kind regards,

Confusedgirl100

Re: Broadband connection rebooting every 30 minutes

imjolly — Fri, 12 Mar 2021 10:13:01 GMT

are you using the test socket with a filter (even if you currently use a filtered master socket) to eliminate a problem with master and your internal wiring?

do you use powerline adapters?

Re: Broadband connection rebooting every 30 minutes

confusedgirl100 — Fri, 12 Mar 2021 10:18:08 GMT

I'm using the master socket with an adsl filter but not yet tried the test socket.

Powerline adaptors aren't being used.

Seems a bit strange as it only started happening yesterday.

The last time it happened BT refreshed/reset the line/connection and it worked ok for a few months.