This topic

request move from adsl to adsl 2+

andy5023 — Wed, 31 Mar 2021 17:52:00 GMT

Hello.

I live 2.31 miles from my local exchange.

I'm on copper broadband on adsl (I think.) I'm too far away for fttc. My exchange supports adsl 2+.

Is there any way to tell if an upgrade to adsl 2+ would help with my broadband issues (stability, upload and download speeds) ?

And - is it possible to revert to adsl if adsl 2+ doesn't help?

Thanks for your help.

Andy.

Re: request move from adsl to adsl 2+

NeilO — Wed, 31 Mar 2021 18:37:18 GMT

Hi @andy5023 Thanks for posting. Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 4 or 5 please go to troubleshooting then helpdesk and if it's a Smart Hub go to advanced settings then technical log information.

Thanks

Neil

Re: request move from adsl to adsl 2+

imjolly — Wed, 31 Mar 2021 18:48:07 GMT

Enter your phone number and post results. Remember to delete number but leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: request move from adsl to adsl 2+

andy5023 — Wed, 31 Mar 2021 20:49:52 GMT

Thanks Neil. I've removed the bits that I understand are confidential - please free to redact this or ask for more info if needed.

1. Product name:	BT Home Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.130.1.32.1.3 (Type A) Last updated 28/07/18
4. Board version:	BT Hub 4A
5. ADSL uptime:	1 days, 09:48:04
6. Bandwidth:	448 / 6080
7. Data sent/received:	1.8 GB / 16.4 GB
8. Broadband username:	bthomehub@btbroadband.com
9. BT Wi-fi:	No
10. 2.4 GHz Wireless network/SSID:
11. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
12. 2.4 GHz Wireless security:	WPA and WPA2
13. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:
15. 5 GHz Wireless connections:	Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:	WPA2
17. 5 GHz Wireless channel:	Automatic (Smart Wireless)
18. Firewall:	Default
19. MAC Address:
20. VPI/VCI:	0 / 38
21. Modulation:	G.992.1 Annex A
22. Latency type:	Interleaved
23. Software variant:	-
24. Boot loader:	-

Re: request move from adsl to adsl 2+

imjolly — Wed, 31 Mar 2021 20:54:43 GMT

Can you post information from dslchecker as that will show what is available to you

Your connection time is only 1+ day was that a manual reset or router dropping connection

Re: request move from adsl to adsl 2+

andy5023 — Wed, 31 Mar 2021 20:57:44 GMT

Telephone Number on Exchange RYDE is served by Cabinet 30

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

1.7	0.6	1.2	0.8	0.5	Waiting list	Waiting list	--
1.7	0.6	1	0.5	0.5	Waiting list	Waiting list	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1.5 to 4	Available	Available	--
Up to 2	Up to 0.5	1.5 to 4	Available	Available	--
Up to 1.5	--	1 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

4.58	6.66
0.5	0.45
2019-10-07	2021-03-28

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

16-03-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Re: request move from adsl to adsl 2+

imjolly — Wed, 31 Mar 2021 21:31:29 GMT

From dslchecker adsl2 is available and I am sure mods will be able to help you your current speed is better than estimated range which is great so should get bit more from adsl2

Why is connection time very short?

Re: request move from adsl to adsl 2+

andy5023 — Thu, 01 Apr 2021 07:08:59 GMT

Hello thanks for the response.

The connection time is short because the line disconnected briefly - as it does frequently. Hope I've understood you correctly.

Re: request move from adsl to adsl 2+

andy5023 — Thu, 01 Apr 2021 07:13:40 GMT

I try to avoid manual resets unless necessary as it seems to confuse the system and make it even more unstable!

Re: request move from adsl to adsl 2+

NeilO — Thu, 01 Apr 2021 08:53:28 GMT

Hi @andy5023 thanks for your posts, how often do you get disconnections? I would be reluctant to try and push more speed down a line that's unstable as it could cause more problems.

Thanks

Neil

Re: request move from adsl to adsl 2+

andy5023 — Thu, 01 Apr 2021 10:21:41 GMT

Thanks Neil.

It had been as bad as 7 or so times a week, but since our most recent Openreach engineers visit a few weeks ago, it's been better - maybe once a week now, and the speed picked up to the 6 meg from around 5 before.

If the adsl2 makes things worse, can it be reverted to adsl?

Re: request move from adsl to adsl 2+

NeilO — Thu, 01 Apr 2021 10:51:44 GMT

Hi @andy5023, no problem, yes it can be changed back but it could take a day or two to organise. If you'd like to take a chance on this, we'll be able to help make the arrangements.

I'll send you a private message so you can get in touch with the moderation team.

Cheers

Neil