This topic

3 months of endless dropped connections, yet BT say there's not a fault

Itsover — Sat, 10 Apr 2021 20:21:04 GMT

Can I send you tech log of smarthub 4 please 😏 We are on copper adsl, about 3km from exchange. Eventually found out from one of many engineers that the SH2 is no good for us, so we are trying to use HH4, but it's just as atrocious.













































	BLOCKED 3 more packets (because of Packet invalid in connection)
19:43:25, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.178.3]:80->[109.149.239.179]:60818 on ppp0)
19:43:24, 10 Apr.	BLOCKED 3 more packets (because of Packet invalid in connection)
19:43:23, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.178.3]:80->[109.149.239.179]:60818 on ppp0)
19:43:23, 10 Apr.	BLOCKED 2 more packets (because of Packet invalid in connection)
19:43:22, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.187.228]:443->[109.149.239.179]:48570 on ppp0)
19:43:18, 10 Apr.	BLOCKED 1 more packets (because of Packet invalid in connection)
19:43:17, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.187.228]:443->[109.149.239.179]:48538 on ppp0)
19:41:14, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.178.3]:80->[109.149.239.179]:60750 on ppp0)
19:41:07, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [142.250.179.228]:443->[109.149.239.179]:44514 on ppp0)
19:41:06, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.187.202]:80->[109.149.239.179]:1024 on ppp0)
19:40:59, 10 Apr.	BLOCKED 2 more packets (because of Packet invalid in connection)
19:40:58, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.179.228]:80->[109.149.239.179]:53312 on ppp0)
19:40:55, 10 Apr.	BLOCKED 2 more packets (because of Packet invalid in connection)
19:40:54, 10 Apr.	IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [142.250.179.228]:80->[109.149.239.179]:53312 on ppp0)
19:40:53, 10 Apr.	BLOCKED 2 more packets (because of Packet invalid in connection)
19:40:52, 10 Apr.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

NeilO — Mon, 12 Apr 2021 14:34:54 GMT

Hi @Itsover welcome to the community and thanks for posting, I'm sorry to see you're having issues with your broadband. The log isn't showing any drops it's just showing the firewall is blocking incoming packets which means it's doing its job.

Do you have any noise on your landline? If you do the quiet line test by dialling 17070 and choose Option 2 it should be silent.

Thanks

Neil

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Mon, 12 Apr 2021 20:50:39 GMT

Thanks for your reply. Quiet line test is OK.
I couldn't send the whole log obviously.... for instance, there were several instances of PPPoA is down, what would that mean, please - normal or not?
Unfortunately the broadband has been so bad the last few days that we've had to resort to using our linksys router again, which is a great improvement but not a cure

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Mon, 12 Apr 2021 20:58:35 GMT

Just for clarity, when you say the firewall is doing its job, I assume you mean it's doing its job correctly? It seemed to be blocking everything on Saturday, even with an ethernet cable running from router to laptop.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

imjolly — Mon, 12 Apr 2021 21:08:37 GMT

Can you post connection stats from your router. Have you tried using the test with a filter to see if that improves stability

Enter your phone number and post results remember to deletnumber

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Mon, 12 Apr 2021 21:24:42 GMT

Telephone Number ...... on Exchange SELSTED
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 6 -- 4 to 8 Available Available --
WBC ADSL2+ Annex M Up to 6 Up to 1 4 to 8 Available Available --
ADSL Max Up to 5 -- 3.5 to 7.5 Available Available --
WBC Fixed Rate -- -- -- -- Available --
Fixed Rate 2 -- -- Available -- --
Observed Speeds ADSL
Max Observed Downstream Speed 8.1
Max Observed Upstream Speed 0.45
Observed Date 2021-03-15
Other Offerings Availability Date
ADSL Multicast Available
Premise Environment Status
Bridge Tap U
VRI N
NTE FacePlate N
Last Test Date 29-03-2021
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction Y

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Mon, 12 Apr 2021 21:30:45 GMT

Many thanks for your help- No, haven't tried it with a filter so far.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Tue, 13 Apr 2021 17:27:41 GMT

Sorry, I completely forgot to mention that these tests are done using the linksys router - the one below was done using a filter

Telephone Number ......... on Exchange SELSTED

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 6	--	4 to 8	Available	Available	--
Up to 6	Up to 1	4 to 8	Available	Available	--
Up to 5	--	3.5 to 7.5	Available	Available	--
--	--	--	--	Available	--
2	--	--	Available	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

8.1

0.45

2021-03-15

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

29-03-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

imjolly — Tue, 13 Apr 2021 17:50:29 GMT

Can you post the connection stats from your router

You are. Currently on adslmax a d may be able to upgrade to adsl2 which would probably give you an increase in down speed but definitely an increase in up speed

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Tue, 13 Apr 2021 18:04:07 GMT

Do you want the HH4 connection stats, or are they the same as will be om linksys router? Sorry, I'm more than a bit thick...

Re: 3 months of endless dropped connections, yet BT say there's not a fault

imjolly — Tue, 13 Apr 2021 18:44:19 GMT

Just from whichever router you are using normally

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Wed, 14 Apr 2021 19:25:49 GMT

Ok, thanks. Hope the following is what you are looking for. Hope you can follow it, it's come out a bit upside down:

Internet Connection (IPv4)

Connection Type:

PPPoA

Login Status:

Connected

Internet Address:

109.151.110.242

Subnet Mask:

255.255.255.255

Default Gateway:

172.16.14.187

DNS1:

81.139.56.100

DNS2:

81.139.57.100

DNS3:

MTU:

Auto

DHCP Server

DHCP Server:

Enabled

Start IP Address:

192.168.1.100

End IP Address:

192.168.1.149

Client lease time:

1440

2.4 GHz Wireless Network

Status:

Enabled

MAC Address:

48:F8:B3:C6:A0:E4

Mode:

802.11bgn

Network Name (SSID):

..........

Channel Width:

Auto

Channel:

6

Security:

WPA2 Personal

5 GHz Wireless Network

Status:

Enabled

MAC Address:

48:F8:B3:C6:A0:E3

Mode:

802.11anac

Network Name (SSID):

........

Channel Width:

Auto

Channel:

Auto

Security:

WPA2 Personal

PVC Connection

Encapsulation:

PPPoA

Multiplexing:

VC

QoS:

UBR

PCR:

4000 cps

SCR:

4000 cps

VPI:

0

VCI:

38

Modulation:

MultiMode

ADSL Connection

Status:

Up

Downstream

Upstream

Data Rate

7906.25 kbps

437.50 kbps

Output Power

19 dBm

12 dBm

Noise Margin

8 dB

16 dB

Attenuation

22 dB

19 dB

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Sun, 25 Apr 2021 23:05:55 GMT

Extremely tired of this

39.160000) Wire Lan Port 4 up
23:42:49, 25 Apr.	( 34.010000) WAN Auto-sensing running.
23:42:47, 25 Apr.	( 31.430000) System up, firmware version: 4.7.5.1.83.8.130.1.32.1.3 (Type A)
23:42:43, 25 Apr.	( 27.550000) WPA2 mode selected
23:42:43, 25 Apr.	( 27.550000) WPS enabled
23:42:41, 25 Apr.	( 25.770000) WPA/WPA2 mode selected
23:42:41, 25 Apr.	( 25.770000) WPS enabled
23:42:36, 25 Apr.	( 21.210000) System start
22:42:05, 25 Apr.	(22772.610000) ETHoA is up - VPI: 0, VCI:35
22:42:05, 25 Apr.	(22772.610000) DSL is up
22:42:05, 25 Apr.	(22772.580000) DSL noise margin: 27.00 dB upstream, 8.20 dB downstream
22:42:05, 25 Apr.	(22772.500000) DSL line rate: 448 Kbps upstream, 8096 Kbps downstream
22:42:02, 25 Apr.	(22769.420000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:42:02, 25 Apr.	(22769.410000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Sun, 25 Apr 2021 23:07:24 GMT

Re: 3 months of endless dropped connections, yet BT say there's not a fault

NeilO — Mon, 26 Apr 2021 10:18:50 GMT

Hi @Biscuit2 I'm sorry your connection issues are still ongoing. I can see my colleague @StuartH is helping you with this and he's made arrangements to contact you this afternoon.

Thanks

Neil

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Biscuit2 — Mon, 26 Apr 2021 12:19:12 GMT

@NeilO

@StuartH

Thanks Neil, yes I hope Stuart can help, it's been a very frustrating weekend... not sure what we'll do if it can't be properly sorted this time...

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Itsover — Sun, 23 May 2021 17:35:32 GMT

@StuartH

Is there any chance we could have an update on our open fault please

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Carlusha — Sun, 23 May 2021 18:32:15 GMT

Is there any chance we could have an update on our open fault please

@Itsover

On the assumption you mean YOUR open fault, the fact things have gone quiet suggests the problem has been addressed and fixed.

Not everyone returns to provide an update, mark the solution and give a thanks (Thumbs Up button) to the form's hardworking volunteers and the few part-time moderators who are BT staff employed elsewhere in the corporation.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Itsover — Sun, 23 May 2021 20:46:25 GMT

@Carlusha

You are definitely an expert, I agree. But you may not have known that @StuartH is the person handling the very longstanding fault we have on our line, and as there's been no update for a month we thought we'd ask. To be factual, it's BT's fault, not ours or yours.

Re: 3 months of endless dropped connections, yet BT say there's not a fault

Carlusha — Mon, 24 May 2021 07:04:31 GMT

@Itsover

Ah, apologies to all concerned. I shall stand in the corner for 15 minutes.