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Still have broadband fault after engineer repair last week

EdwardO — Mon, 19 Apr 2021 13:50:19 GMT

Many thanks for your call at the end of last week. While the engineer did repair a fault, we are still experiencing intermittent noise on the line, the broadband connection dropping and poor broadband speeds. I have just run a speed test on my BT App and it says "Your hub speeds aren't quite as expected...".

Please can you look into this again to resolve.

Best

Eddie

Re: Still have broadband fault after engineer repair last week

JohnC2 — Mon, 19 Apr 2021 13:52:20 GMT

Hi @EdwardO, welcome back and sorry the fault with the broadband has come back so quickly after the engineer visit last week. I've closed off that case so I've sent you another Private Message please can you reply back and I'll get this picked up again to see what is going wrong.

cheers

John

Re: Still have broadband fault after engineer repair last week

EdwardO — Tue, 27 Apr 2021 16:13:14 GMT

Hi @JohnC2

Many thanks for your call on the evening of 23rd April, following up on the latest engineer visit earlier that day.

We are still experiencing intermittent noise on the line, the broadband connection dropping and intermittent poor broadband speeds.

Please can you look into this again for me.

Many thanks
Eddie

Re: Still have broadband fault after engineer repair last week

JohnC2 — Tue, 27 Apr 2021 16:23:44 GMT

Hi @EdwardO thanks for the update and sorry the noise is still persisting. I'll run some checks again tomorrow and get back in touch with you then.

cheers

John