This topic

BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 09:24:07 GMT

Speed problems were resolved back in Feb. But this week speed has been getting less & less.

Today: Download 0.99. Up 0.62. Ping 180.

Cant work from home with this. Zoom meetings are a joke. Please HELP!

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 10:10:00 GMT

can you post hub stats similar to you posted previously

are you having problems with hub dropping connection or maybe a few manual resets to try and get better speed or maybe combination of both?

try quiet line test dial 17070 option 2 should be silent and best with corded phone

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 11:27:42 GMT

Sadly this is a repeat of February 2021 and numerous previous occasions.
Theres nothing wrong at this end, I've done tests till I'm blue in the face.

Theres been a change at BT's end.
Engineer John previously looked into it and we got an improvement in Download to around 4.0

I believe its called Bandwidth Throttling.

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 11:32:14 GMT

nobody is throttling your speed but if you are having drops in connection then the DLM will take action to try and stabilis your line by increasing the noise margin and reducing connection speed. If you can get a stable connection then your speeds will improve. have you tried using the test socket with a filter?

have you tried quiet line test dial 17070 option 2 should be silent and best with corded phone

posting stats will help

Re: BB speed reduced. Cant work from home, again.

PaddyB — Sat, 04 Dec 2021 11:50:55 GMT

Hi @mrunhappy1,

Thank you for posting. I'm sorry if you're having problems with your connection.

If you can post the stats as suggested by @imjolly, this will help us to get to the bottom of what is causing the slowdown.

Thanks,

Paddy

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 12:38:00 GMT

Quiet line is silent

30/11/21 down = 2.5. up = 0.74

01/12/21 down =2.3, up = 0.70

02/12/21 down 2.2. up = 0.70

03/down = 2.1, up = 0.72

04/12/21 at 9am, down = 0.99, up = 0.62.

Hope this helps

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 13:07:32 GMT

that does not help much can you post stats like you did in message 17

https://community.bt.com/t5/ADSL-Copper-broadband/zero-upload-speed-so-cant-work-from-home-HELP/td-p/2106164/page/2

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 13:31:40 GMT

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 13:58:28 GMT

current connection is 2.6mb however your connection time is only 1+ day so is your router dropping connection often or manual reset to try and improve speed

any noise on quiet line test dial 17070 option 2 should be silent and best with corded phone and preferably from test socket

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 14:18:55 GMT

Sorry dont understand

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 14:22:12 GMT

your internet connection time is only 1+day so hub dropped connection. is hub dropping connection often or are you manually resetting trying to improve speed or maybe both?

noise is often cause of line problem so you need to test for noise by dialing 17070 option 2 should be silent and best with corded phone the test socket is behind the master socket faceplate

Re: BB speed reduced. Cant work from home, again.

PaddyB — Sat, 04 Dec 2021 14:26:09 GMT

Hi @mrunhappy1,

With details, you've posted it's showing that your download connection speed is 2.6 Mbps.

Are you having any issues with the stability of your connection? Is your connection disconnecting?

Thanks,

Paddy

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 14:45:38 GMT

BB is not dropping out

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 14:49:30 GMT

so was the reset 1+ day ago a manual reset?

if you go to hub system logs then filter logs for WAN that will show the hub resets/drops in connection and the reduction of connection speed and increase in noise margin posting this may help

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 14:57:14 GMT

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 15:07:26 GMT

Snip wont copy the entire page of WAN report

Re: BB speed reduced. Cant work from home, again.

imjolly — Sat, 04 Dec 2021 15:32:28 GMT

then can you just glance through the results and you are looking for connection stats - down/up speed and noise margin - and how often that happens this will show when and how often connection resets

eg that should be an entry in last 2 days showing reset and connection speed of 2.6mb

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 15:56:11 GMT

Have no idea what this report means, way outside my job description.

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 16:02:23 GMT

In February Moderator JohnC2 investigated & got the speed up to +4.

PM'd him but no reply.

Was rather hoping someone here could do the same?

Re: BB speed reduced. Cant work from home, again.

mrunhappy1 — Sat, 04 Dec 2021 16:06:26 GMT

JohnC2

‎27-01-2021

Re: zero upload speed so cant work from home. HELP!

Hi mrunhappy1, thanks for sending over your details and sorry your broadband connection is slow. I'm having a problem making calls at the moment so can't call you. I reset your broadband profile and was wondering is you have seen any improvement in your connection this morning. I've checked and the connection is still on ADSL2. Reply back and let me know. cheers JohnC2