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Third party router problems

wshaw25 — Thu, 30 Dec 2021 15:03:35 GMT

Hi all,

I have a wierd problem with my zyxel VMG8924 on my ADSL connection. I use the zyxel as it has a very good chipset for my longer line and the built in noise filter etc.

When I connect my ADSL it works flawless for maybe a few hours, then the by connections stops responding?

My sync stays up and the ppoa connection says connected but the BT network stops responding (won't load web pages , speed test error etc)

When I drop the ppoa connection and connect again the problem still persists.

I'm really scratching my head on this one as neither the ppoa or sync drops, just by stops responding after a few hours.

Have triple checked all settings and all correct, have never had this problem before, would anyone have any idea what's causing this?

Thanks

Re: Third party router problems

wshaw25 — Thu, 30 Dec 2021 15:07:10 GMT

My settings are as follows-

Bthomehub@btbroadband.com ( also tried btbroadbanduser@btbroadband.com)

Password - BT

Ppoa, 0/38,

VC Mux without PCR,

CHAP

dle timeout 0

Re: Third party router problems

licquorice — Thu, 30 Dec 2021 16:33:42 GMT

Might be worth asking over on Kitz https://forum.kitz.co.uk/ there are a number of Zyxel experts there.

Re: Third party router problems

wshaw25 — Thu, 30 Dec 2021 16:58:40 GMT

Thanks for that, I will definitely do that 😉

Would you recom it's a router problem more than a BT problem?

Re: Third party router problems

licquorice — Thu, 30 Dec 2021 17:16:24 GMT

Difficult to say, its odd that it works for a while and stops working. If you still have a BT hub, it might be worth trying it for a while to see if the same thing happens with that.

Re: Third party router problems

wshaw25 — Thu, 30 Dec 2021 21:52:40 GMT

Took your advice, went into kitz, found out the particular firmware I was using had a known bug with the ppoa.

Updated the firmware to a newer version and voila, all been good since, with the bonus of much reduced error rates as well.

Thanks for the help 😉