This topic

Broadband speed

Johnh007 — Sun, 24 May 2020 13:36:11 GMT

Download speed only 6.31Mbs very slow for fibre broadband.

Why is this?

Re: Broadband speed

imjolly — Sun, 24 May 2020 13:39:06 GMT

you are not getting your bits and bytes mixed up are you?

post hub stats advanced settings then technical log information

Re: Broadband speed

Johnh007 — Sun, 24 May 2020 13:56:54 GMT

should be between 12-20Mbs according to Bt blurb,That's what I'm paying for.

Re: Broadband speed

pippincp — Sun, 24 May 2020 14:05:51 GMT

Post hub stats.

Re: Broadband speed

Johnh007 — Sun, 24 May 2020 14:32:04 GMT

Not sure what you require with "Post hub stats"

Re: Broadband speed

imjolly — Sun, 24 May 2020 14:57:53 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Broadband speed

Johnh007 — Mon, 25 May 2020 11:07:08 GMT

Stats from router BT Hub5

What other info do you want.Did quiet line test with cordless phone......no sound whatsoever.!

Re: Broadband speed

imjolly — Mon, 25 May 2020 11:13:50 GMT

as I posted if you have hh5 then go troubleshooting then helpdesk and post the page of hub stats

also post info from link I posted so can see what your expected speed range is to compare against hub stats

Re: Broadband speed

Johnh007 — Mon, 25 May 2020 11:32:42 GMT

Broadband observed speeds. Downstream 6.4 Upstream 0.63. Readings taken from Broadband Availability Checker.

Gone into trouble shooting & it reads "your hub is connected correctly to broadband service"

tried again same result.

obviously BT are not keeping to their contractual terms for Broadband Speed &I need it put right

Re: Broadband speed

imjolly — Mon, 25 May 2020 12:07:08 GMT

when you go to troubleshooting you then need to go to heading helpdesk and you should see a page of stats connection time, speed down and up, noise margin, attenuation etc

need to enter phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL

need this information before can try and help you

Re: Broadband speed

Johnh007 — Wed, 03 Jun 2020 12:37:53 GMT

When going into broadband checker ,enter tel.no. As soon as I enter 01661 it comes up as no. Invalid.When trying address checker it just freezes.

Why can't you do the speed check?

John

Re: Broadband speed

imjolly — Wed, 03 Jun 2020 12:43:38 GMT

are you a bt broadband customer?

Re: Broadband speed

Rob364 — Wed, 03 Jun 2020 12:48:11 GMT

The broadband checker reports an "invalid number" until you enter the complete number.

Re: Broadband speed

Johnh007 — Wed, 03 Jun 2020 13:00:44 GMT

I did enter full number & The same reply came up,no. invalid.

Re: Broadband speed

imjolly — Wed, 03 Jun 2020 13:05:23 GMT

are you a bt broadband customer if not that would be one reason checker does not work

Re: Broadband speed

Johnh007 — Wed, 03 Jun 2020 13:03:09 GMT

Yes I am

Re: Broadband speed

imjolly — Wed, 03 Jun 2020 13:07:20 GMT

post hub stats

if hh5 then troubleshooting then helpdesk

if hh6/SH2 then advanced settings then technical log information

check quiet line test dial 17070 option 2 should hear you number repeated and then should be silent best with corded phone

Re: Broadband speed

imjolly — Wed, 03 Jun 2020 13:09:05 GMT

if you are a bt broadband customer the dslchecker should work and give results

try your address