This topic

Losing wifi connection

eiphos — Mon, 25 May 2020 08:11:51 GMT

During the last few weeks I have been continually losing my wi-fi connection. The connection drops out randomly for around an hour at a time. The line was checked and is fine, the router is fine, (I have tried 2 routers- one being brand new), the only other part is the BT Openreach modem - is this likely to be the fault. I have tried re-setting this but doesn't seem to do anything. Eventually the wi-fi just starts again - any ideas what it may be - I really need wi-fi for work

Re: Losing wifi connection

licquorice — Mon, 25 May 2020 08:22:35 GMT

Are you losing WiFi or are you losing broadband? If you are losing WiFi it won't be a faulty modem. Does the DSL light on the modem change when you lose connectivity?

Re: Losing wifi connection

eiphos — Mon, 25 May 2020 08:24:12 GMT

Yes losing WiFi the modem lights are all on, when wi-fi is off

Re: Losing wifi connection

licquorice — Mon, 25 May 2020 08:28:22 GMT

Have you tried changing channels, do you get any drop outs with a wired Ethernet connection.

Do you lose connection on all devices or just one?

Re: Losing wifi connection

eiphos — Mon, 25 May 2020 08:37:24 GMT

I do have all my office PC's on ethernet, and lose connection on those as well. The signal is lost - the red light is on- on the router - and I cant get a signal on anything. Usually after around 1-2 hours it comes back on again, fo apparently no reason

Re: Losing wifi connection

licquorice — Mon, 25 May 2020 08:45:18 GMT

So you are not losing WiFi, you are losing broadband. Which home hub do you have, if it is a HH 5 or later you don't need the modem unless you have FTTP and you are referring to an ONT.

Re: Losing wifi connection

imjolly — Mon, 25 May 2020 08:57:42 GMT

@eiphos wrote:

I do have all my office PC's on ethernet, and lose connection on those as well.

are you a business user?

Re: Losing wifi connection

eiphos — Mon, 25 May 2020 09:04:17 GMT

I work from home on a permanent basis. the BT openreach modem is a 3B, my router is a Netgear nighthawk X6 - sorry dont know what 'FTTP and you are referring to an ONT' means

Re: Losing wifi connection

imjolly — Mon, 25 May 2020 09:16:23 GMT

just to clarify - so you are a residential user but using your line to run a business?

Re: Losing wifi connection

eiphos — Mon, 25 May 2020 09:21:26 GMT

Yes I work from home

Re: Losing wifi connection

licquorice — Mon, 25 May 2020 09:34:45 GMT

If your modem stays connected but your router disconnects, the problem is likely to be either a faulty modem or dodgy cable between router and modem.

Re: Losing wifi connection

eiphos — Mon, 25 May 2020 09:40:01 GMT

Yes replaced both, doesn't help so put the old router back, as a much better router. Nobody seems to have any idea when I ring technical help lines, so guess I will have to wait for an engineer to come out and have a look. At least it is only intermittent, and usually in the morning? Many ,many thanks for your help