This topic

Fttp availability

jjonine1 — Tue, 26 May 2020 23:06:28 GMT

Hi fttp recently became available in our area,light source installed the fibre network from our cabinet all way to the pole outside our house.

Now when I go to bt's availability checker it says not available but if I click on every other house on my street it is available to order.

Wouldn't mind but I built an annexe on my house a few years ago for my father who passed away and the annexe was sold on and that has availability and were basically the same house share the same pole everthing. Could anybody shed any light on how to get this sorted as by just refer to the availability checker which keeps showing up as not acailable.

Re: Fttp availability

CJT80 — Wed, 27 May 2020 07:38:02 GMT

@jjonine1

are you currently with BT?

What does the broadband checker give you for available products? Use your landline number (if you are on BT) or address, and post back the results, but remove your number or address as this is a public forum.

Re: Fttp availability

jjonine1 — Wed, 27 May 2020 08:39:34 GMT

I'm currently with Vodafone home broadband

The results from the broadband checker

Cabinet E2

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

15.2	8.8	1.2	0.8	6.4	Available	Available
15.2	7.9	1.2	0.6	5.6	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2.5	--	1 to 4	Available
Up to 2	--	1 to 3.5	Available
1	--	--	Available
1	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

Yet if I use the address for the adjoining property annex fttp is available yet were both on same cabinet same line pole ect.

Re: Fttp availability

jjonine1 — Wed, 27 May 2020 08:43:26 GMT

The results using adjoining house

FLOCKTON is served by Cabinet E2

15.2	8.8	1.2	0.8	6.4	Available	Available
15.2	7.9	1.2	0.6	5.6	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 330

Up to 50

Available

1 Stage

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2.5	--	1 to 4	Available
Up to 2	--	1 to 3.5	Available
1	--	--	Available
1	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with Line of sight problems Trees.

FTTP is available and a new ONT may be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Re: Fttp availability

licquorice — Wed, 27 May 2020 09:07:39 GMT

Give the FTTP team a call 0800 587 4787

Re: Fttp availability

jjonine1 — Wed, 27 May 2020 09:51:15 GMT

Spoke to the fttp team this morning even they admitted it was strange that all houses were available but not ours.

They have sent a query off to openreqch as they think it could be a database issue and will hopefully get back to within 5 days.

Re: Fttp availability

pompey1898 — Wed, 27 May 2020 13:03:50 GMT

@jjonine1wrote:
Hi fttp recently became available in our area,light source installed the fibre network from our cabinet all way to the pole outside our house.
Now when I go to bt's availability checker it says not available but if I click on every other house on my street it is available to order.

What service are you hoping for, FTTP or FTTC ?

I don't understand you comment above "light source installed the fibre network from our cabinet all way to the pole outside our house."

FTTP is not delivered from a cabinet. Furthermore FTTP is not availble to you according to the checker.

Re: Fttp availability

pippincp — Wed, 27 May 2020 13:27:37 GMT

@pompey1898 The OP clearly states what he is looking for and houses on both sides can get FTTP.

Also see here. https://www.lightsourceuk.net/

Re: Fttp availability

jjonine1 — Wed, 27 May 2020 13:46:54 GMT

I'm already on a fttc connection albeit with 2km of copper between me and the cabinet which makes for a slow unstable connection.

There are 10 houses in our area and fibre has been brought as far as the poles outside our house and ended in a fibre node and now but are taking orders for fttp if u look at earlier post 9 of the houses on availability checker say good news you can have fibre 250 but my address only shows up the offer of super fast 1 so checked by wholesale and for some strange reason only mine says fttp not available even though all houses on same cabinet

Re: Fttp availability

pompey1898 — Wed, 27 May 2020 14:31:56 GMT

Hi @pippincp ,

I was confused as @jjonine1 keeps referrring it "coming from a cabinet". Unless I have got it totally wrong, FTTP does not come from a cabinet does it ? That is why I asked my question.

Re: Fttp availability

CJT80 — Wed, 27 May 2020 16:53:50 GMT

@jjonine1

Fingers crossed it get's updated.

Once you check on the link I gave you and it changes to:

FTTP Available

You should then be able to order FTTP / Ultrafast Fibre. Probably not from Vodafone though.

Re: Fttp availability

pippincp — Wed, 27 May 2020 17:08:59 GMT

@pompey1898 Yes he was wrong saying it came from the cabinet but that wasn't the issue. Yougot there though.😀

Re: Fttp availability

jjonine1 — Wed, 27 May 2020 17:25:49 GMT

I looked into that and Vodafone use the city fibre which isn't in my area, I'm only on Vodafone as the last openreach engineer to visit advised me to switch to them as my internet connection was s***t and they were advertising a speed guarantee and my connection would never meet the guaranteed speed so they would end up paying me😂 in the end they have just released me from contract and given me a discount

Re: Fttp availability

CJT80 — Thu, 28 May 2020 11:22:29 GMT

@jjonine1

If and when it is updated, this forum would only be able to discuss BT Retail products.

If you want advice on other suppliers, I would suggest checking online for Think Broadband (I cannot link to them as it's against forum rules).

I hope this helps.

Re: Fttp availability

jjonine1 — Thu, 28 May 2020 16:03:45 GMT

Well that's how I ended up here as I'm trying to switch over to bt's fibre 100 package but cannot get past the availability checker page in the order process

Re: Fttp availability

CJT80 — Thu, 28 May 2020 16:43:56 GMT

@jjonine1

in which case by all means keep us updated.

As suggested keep checking the checker once a week, once you have an update.

Re: Fttp availability

jjonine1 — Thu, 11 Jun 2020 06:27:24 GMT

Just an update and a big thanks for the help and advice given, I found an online form in one of these forums to contact openreach and had a reply within a couple of days saying they were investigating it and true to there word as of yesterday the availability checker now shows I am able to order fttp, so after a quick call to bt I should fingers crossed be connected to bt fibre 100 as of the 1st of July it is a welcome relief having suffered on a 5mb download and 0.4 upload connection for the past few years so once again many thanks for the help and advice and hopefully these pages will help anybody else that may find themselves in a similar situation. 😊

Re: Fttp availability

pippincp — Thu, 11 Jun 2020 09:16:16 GMT

Good result!