https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2049856#M1198652 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods</P> <P>is it the wifi that is dropping or the internet connection and the hub lights change colour?<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 27 May 2020 13:36:40 GMT imjolly 2020-05-27T13:36:40Z https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2049854#M1198651 <P>My BT Broadband keeps cutting out &amp; reconnecting after a few minutes.</P><P>Most annoying !</P><P>If I give up on the PC &amp; go to watch TV, the same problem is present !</P><P>Is everyone suffering from this ?</P><P>&nbsp;</P> Wed, 27 May 2020 13:31:26 GMT https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2049854#M1198651 ColinB2 2020-05-27T13:31:26Z https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2049856#M1198652 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods</P> <P>is it the wifi that is dropping or the internet connection and the hub lights change colour?<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 27 May 2020 13:36:40 GMT https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2049856#M1198652 imjolly 2020-05-27T13:36:40Z