This topic

Relentless dropouts on BT Fibre 2

Fignuts — Thu, 28 May 2020 19:20:21 GMT

My internet keeps dropping out, and incidentally the phone line is unusable because of the amount of noise on the line.

15 mins ago when it died completely again, I tried the "remove the faceplate and plug the phone into the test socket" and I got absolutely nothing, not even static, totally dead line. But 5 minutes later it's back. There are never any issues reported in my area when I check. The hub needs restarting a couple of times a week minimum lately.

Download speeds have also been pretty abysmal lately, 800kb/s for a Steam download for instance, can't watch 1080p.

It's not all the time, I went through the labyrinth of BT help pages last week and a fault was raised I think, and it improved a bit, but it's just dropped again. It does seem to come and go randomly.

Can anyone help further?

Last time I went through this a few years ago BT made me buy another hub, it didn't particularly help, on another occasion they sent an engineer out and they replaced a corroded junction box.

Re: Relentless dropouts on BT Fibre 2

Fignuts — Thu, 28 May 2020 19:25:12 GMT

Product name:

BT Hub 6A

Serial number:

+084319+NQ62079304

Firmware version:

SG4B1000E020

Firmware updated:

10-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 19 Minutes 18 Seconds

Data rate:

2.70 Mbps / 7.09 Mbps

Maximum data rate:

3727 / 11479

Noise margin:

6.8 dB / 8.4 dB

Line attenuation:

38.9 dB

Signal attenuation:

39.9 dB / 38.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

6 MB Uploaded / 27 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-3MH5

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-3MH5-5

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

90:4D:4A:12:DD:E5

Software variant:

Boot loader:

7.33.1

and the event log has 162 pages so if you need any of that you'll have to specify a category filter.

Re: Relentless dropouts on BT Fibre 2

Keith_Beddoe — Thu, 28 May 2020 19:41:22 GMT

You need to report a phone fault not a broadband one.

Raise a fault report of no dial tone or a noisy phone line. Once that has been fixed, the broadband will get better.

Re: Relentless dropouts on BT Fibre 2

Fignuts — Thu, 28 May 2020 20:30:20 GMT

That's what it was logged as last week - landline, can't make or receive calls. The fault got raised, they've closed it now and claim it's fixed.

Just plugged the phone in and no dial tone or anything (new BT phone bought 6 months ago specifically for testing the line with a known good phone).

I mention the broadband because tbh I don't even use the landline any more so it's the effect it has on the broadband that matters.

NB - last week I did at least have a dial tone and static on the line, this week I'm not getting anything. Not even sure how I'm getting broadband if that's the case.

Re: Relentless dropouts on BT Fibre 2

Keith_Beddoe — Thu, 28 May 2020 20:35:35 GMT

Then report the landline fault again. The broadband will not work properly if the landline is faulty.