This topic

Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 13:07:52 GMT

I singed up to BT broadband Fibre 2 a couple of months ago. I notice now they have faster services. Can I upgrade??? e.g. Will the upgrade take over my current contract?

thanks

Re: Fibre 2 upgrade

-Richie- — Sat, 30 May 2020 13:33:34 GMT

You can upgrade at any time, your existing contract would then be replaced with the new contract, there is no penalty for upgrading and ending the original early.

Re: Fibre 2 upgrade

imjolly — Sat, 30 May 2020 13:46:40 GMT

enter your phone number and post results will show what is available to you https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 13:47:01 GMT

Well that's good news - thanks!!!

They should mention this on the upgrade site so people know for sure.

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 13:50:47 GMT

One other thing if I may - if there any speed restriction on Full Fibre? e.g. is it unlimited or does it slow down once you have use so much data like Vermin Media does?

thanks

Re: Fibre 2 upgrade

imjolly — Sat, 30 May 2020 14:02:28 GMT

unlimited

Re: Fibre 2 upgrade

pippincp — Sat, 30 May 2020 16:17:26 GMT

Unlimited as is VM.

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 16:23:06 GMT

Mmmmm unlimited is a bad choice of word. I mean't "unrestrcited".

VM restricts your bandwidth after a decidly small amount of data used.

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 16:24:22 GMT

I have the full fibre to the house and been through the checker fine. BT webpage fails though and asks me to ring them... but can't get through.

Sale lost I guess.

Re: Fibre 2 upgrade

-Richie- — Sat, 30 May 2020 16:25:27 GMT

BT have no limits, no restrictions etc, you can use as much as you want, when you want, you won't be told you're using too much or slowed down.

Re: Fibre 2 upgrade

imjolly — Sat, 30 May 2020 16:59:21 GMT

I feel you already have FTTP as you posted then phone FTTP team 08005874787 and see about upgrade

Re: Fibre 2 upgrade

Carlusha — Sat, 30 May 2020 17:18:41 GMT

@TessTickleswrote:
I have the full fibre to the house and been through the checker fine. BT webpage fails though and asks me to ring them... but can't get through.

Perhaps your telephone is with Virgin? Further, perhaps you have Virgin cable and, if so, I doubt BT can utilise this. Mind you, I am not an expert regarding cable and FTTP.

Re: Fibre 2 upgrade

imjolly — Sat, 30 May 2020 17:19:46 GMT

@Carlusha

BT and virgin connection are not interchangeable

if you have virgin you need a new installion for BT

Re: Fibre 2 upgrade

pippincp — Sat, 30 May 2020 19:10:19 GMT

VM do not have a Fibre 2 tier so doubt the OP has VM.

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 20:02:08 GMT

Tried as stated, waited 30 mins, tried again... another 30 mins. can't get through to anyone

Re: Fibre 2 upgrade

TessTickles — Sat, 30 May 2020 20:03:46 GMT

I am already on BT Fibre 2 (fibre direct to house) I do not have any VM services.

I don't use the BT landline though - who does these days????

Re: Fibre 2 upgrade

Carlusha — Sat, 30 May 2020 20:32:27 GMT

@pippincpwrote:
VM do not have a Fibre 2 tier so doubt the OP has VM.

Yes, I am aware of that. I was confused by the OP @TessTickles referring to Virgin and his inability to complete the checker.

Re: Fibre 2 upgrade

TessTickles — Sun, 31 May 2020 09:33:26 GMT

Not - my ability to complete the checker 🤔 The ability of the checker to perform it's task. I completed my part perfectly. 👌