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Fibre 2 slower than Fibre 1

scumball — Sat, 30 May 2020 23:23:15 GMT

Hi,

I upgraded on the 29th to Fibre 2 from Fibre 1.

My speed has gone down to 38mb/s, whereas I got a constant 48mb/s when on Fibre 1. My upload speed has increased from 9mb/s to 14mb/s.

I use a Draytek Vigor 2762 and don't really want to install the BT Hub to do tests.

Anyone suggest anything?

Thanks

Re: Fibre 2 slower than Fibre 1

imjolly — Sun, 31 May 2020 10:25:08 GMT

if you could only get 48mb connection on fibre 1 then I can't see why you would upgrade to fibre 2 as your down wont get any faster unless it was just faster up speed you wanted

which exchange and cab are you on?

Re: Fibre 2 slower than Fibre 1

scumball — Sun, 31 May 2020 10:33:05 GMT

OK good to know, thanks.

My check on the broadband availability site said I should get a low of 65mbs down. Not sure where you're meant to find out otherwise.

Harrow cabinet 89.

My handback value is 57mbs, so presumably I can just cancel this 'upgrade' with no issue?

How would I do that in these testing times?

Re: Fibre 2 slower than Fibre 1

imjolly — Sun, 31 May 2020 11:33:50 GMT

can you post some stats from your router

can you also post dslchecker results using phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre 2 slower than Fibre 1

scumball — Sun, 31 May 2020 12:08:44 GMT

This OK?

Re: Fibre 2 slower than Fibre 1

imjolly — Sun, 31 May 2020 12:23:21 GMT

can you check your line for noise dial 17070 option 2 should be silent and best with corded phone

Have you tried using the test socket with a filter to see if that improves your connection and attainable speeds

Re: Fibre 2 slower than Fibre 1

scumball — Sun, 31 May 2020 12:31:42 GMT

Quiet line sounded...quiet..don't have a corded phone, but I couldn't hear anything.

I have an Openreach MK1 socket - do I need to open it up for this test?

My attainable speed was 49000 ish when on Fibre 1 up until this Friday when Fibre 2 was put in place.

Re: Fibre 2 slower than Fibre 1

imjolly — Sun, 31 May 2020 14:47:22 GMT

test socket shown here you need to remove the middle section first shown by yellow arrow

was quiet line test done with cordless phone?

Re: Fibre 2 slower than Fibre 1

scumball — Sun, 31 May 2020 15:03:08 GMT

Yes, cordless phone only available.

So I need a filter as well if using this socket?

Thanks for the suggestions, this may take a little longer to organise.

Re: Fibre 2 slower than Fibre 1

imjolly — Sun, 31 May 2020 15:18:54 GMT

yes the rj11 cable from hub will not fit

Re: Fibre 2 slower than Fibre 1

scumball — Sun, 31 May 2020 15:33:40 GMT

Thanks for your help so far, but is moving the cable over on the same socket using the same wires really going to make much difference?

It doesn't account for the fact I lost 10mbs download overnight on the same equipment when switching to a 'faster' service...

Re: Fibre 2 slower than Fibre 1

licquorice — Sun, 31 May 2020 15:37:50 GMT

Its not the fact you are using the same wires, its because removing the faceplate disconnects your internal wiring which could be impacting the circuit.

Re: Fibre 2 slower than Fibre 1

scumball — Sat, 06 Jun 2020 18:46:50 GMT

I tried the filter into the test socket with no difference.

I asked BT to put me back on Fibre 1 which they have done.

My line is now sync'ing at a faster speed...not quite what it was on speedtest, but better than when on the Fibre 2 profile. Seems odd to me, but there you go.

Re: Fibre 2 slower than Fibre 1

imjolly — Sat, 06 Jun 2020 19:08:01 GMT

Your up speed is above the max 10mb for fibre 1 so maybe not on fibre 1

Re: Fibre 2 slower than Fibre 1

scumball — Sat, 06 Jun 2020 19:16:37 GMT

No it's strange, got an email to say I had been regraded and my payments set back to Fibre 1 price I was paying, but then got another email with sort of mixed messages about speeds etc.