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Temperamental broadband

AndyR89 — Mon, 01 Jun 2020 13:57:56 GMT

Hi,

Fairly recently (within the last 3 or 4 months) my broadband / WiFi connection has started being temperamental. Examples of this are:

1) Devices disconnecting from the WiFi - mobile phones, smart TV and desktop computer have repeatedly disconnected from the WiFi and it usually takes resetting the hub to establish a connection again.

2) The internet not being able to cope with Zoom/Skype/Teams video calls which, as I am now working from home, is of vital importance. I keep losing connection or it stutters and there is some serious lag.

I've checked if I've got any issues in my area and there are none. I am starting to think it may be that my equipment needs replacing. I believe I have an older version of the BT hub, I have had it for a number of years, and I would like this replaced with a newer / the latest version that is available to me.

I'd be grateful for a response as soon as possible.

Thanks.

Re: Temperamental broadband

pippincp — Mon, 01 Jun 2020 14:02:26 GMT

Would this be a wireless issue? Have you split the wireless networks?

Re: Temperamental broadband

AndyR89 — Wed, 03 Jun 2020 11:51:17 GMT

I haven't. How would I do this and what might this do?

Thanks.

Re: Temperamental broadband

pippincp — Wed, 03 Jun 2020 11:59:41 GMT

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--