This topic

Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 12:08:46 GMT

Hello,

Today I was upgraded from "Broadband Unlimited" to "Fibre 1".

It seems to work, however the engineer told me that the internet is OK,

but that there is a fault when telephone is connected, and this could degrade the performance.

Please see the image for my setup. I can't see a problem. What do you think? Thanks!

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 12:10:58 GMT

that looks ok do you hear any noise if you dial 17070 option 2?

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 12:20:53 GMT

Thanks for your answer.

I tried 17070 option 2 and I would say it is quite quiet.

Very faintly in the background I hear a deeper tone, which is periodically interrupted

by a higher tone, but all this can barely be heard.

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 12:26:41 GMT

with a corded phone it should be silent and any noise can be a problem with a cordless then a dull hum is often heard

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 12:47:44 GMT

As shown on the image both are corded phones.

I made the test with phone 1, now I also made it with phone 2.

On phone 1 (connected with 5m cable), as mentioned, I can hear this very, very low sound – only when I press the handset against my ear!

On phone 2 (connected with 2m cable) I can hear absolutely nothing.

I assume that what I hear on phone 1 is some crossfeed from other (computer) cables which are located near the phone cable, so I don't think it's something coming via the phone socket. The fact that phone 2 is totally silent confirms this.

So why could the engineer have seen a fault when telephone had been connected...?

Re: Fibre 1 (FTTC) - Telephone problem?

licquorice — Tue, 02 Jun 2020 13:07:47 GMT

Have you tried changing the filter? How is this fault manifesting itself in day to day usage?

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 14:26:13 GMT

Thanks for asking back.

Nothing has ever been manifesting in day to day usage under "Broadband Unlimited".

It's just that the engineer said today, that he gets a "fault" displayed when telephone is connected.

I didn't change anything, both phones worked (and work) fine on an original BT filter.

This is weird...

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 14:29:36 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

see if new stats look ok

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 15:25:32 GMT

Thank you, here is the information from the SH2, not sure what to look for...

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2

Serial number:+091301+1949050113

Firmware version:v0.17.01.12301-BT

Firmware updated:Thu May 28 04:55:29 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,06 Hours12 Mins56 Secs

Data rate:9.995 Mbps / 54.998 Mbps

Maximum data rate:16.929 Mbps / 85.237 Mbps

Noise margin:9.7 / 10.7

Line attenuation:9.0 / 16.7

Signal attenuation:8.8 / 15.9

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:177.0 MB Uploaded / 7.6 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated [this is not true – Status page says Not active]

2.4 GHz wireless network name:BT-XPACGR

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-XPACGR

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:0C:8E:29:A1:07:C0

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

...and from the website:

Re: Fibre 1 (FTTC) - Telephone problem?

licquorice — Tue, 02 Jun 2020 15:25:34 GMT

You don't have a problem.

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 15:43:18 GMT

I agree with @licquorice your connection looks good - enjoy the faster speed

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 17:04:11 GMT

Thank you both!

One thing I noticed: In the technical log it says "BT Wi-fi: Activated".

Again? I had opted out and this was confirmed via Home>Status page:

"BT Wi-fi status: Not active"

Which one is right?

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 17:11:32 GMT

The upgrade and new hub has probably re-activated btwifi. Wait a few days then opt out again. If still says you are opted out then opt in wait 24hrs then opt out and that should fix it

Re: Fibre 1 (FTTC) - Telephone problem?

fby — Tue, 02 Jun 2020 17:28:52 GMT

You mean it could have re-activated BT Wi-fi, even though I'm still opted out?

And even though wireless is turned off:

Or could it be that it did opt me in again without asking me?

Re: Fibre 1 (FTTC) - Telephone problem?

imjolly — Tue, 02 Jun 2020 18:19:27 GMT

Turning the hub wifi off is nothing to do with btwifi. The upgrade could more than likely opted you back in to btwifi