This topic

Broadband speeds

Richarddowse — Wed, 03 Jun 2020 08:17:26 GMT

iv recently upgraded to faster broadband with the halo 2 router.
i keep checking my speeds from the router to my device and one minute they go from 150mps down to as low as 58mps. To the hub from where ever is always on 150mps. Any help with this would be great full

Re: Broadband speeds

pippincp — Wed, 03 Jun 2020 12:05:29 GMT

There is not such thing as a halo 2 router. How are you testing your speeds wired or wireless?

Re: Broadband speeds

Richarddowse — Wed, 03 Jun 2020 12:36:42 GMT

Halo router. Being using the wireless testing through the my bt app

Re: Broadband speeds

imjolly — Wed, 03 Jun 2020 12:46:02 GMT

there is no halo router as @pippincp said

your probably have a SH2 and halo 1 or 2 is an add-on to your package

so if you have SH2 then post stats by going to hub manager then advanced settings then technical log information (not the logs)

Re: Broadband speeds

Richarddowse — Wed, 03 Jun 2020 13:09:48 GMT

Oh right okay I shall do that now

Re: Broadband speeds

Richarddowse — Wed, 03 Jun 2020 13:14:44 GMT

Re: Broadband speeds

Richarddowse — Wed, 03 Jun 2020 13:39:58 GMT

Re: Broadband speeds

pippincp — Wed, 03 Jun 2020 14:54:18 GMT

The hub stats don't tell us anything as you are on FTTP, thanks for advising us of that.

Any speed tests should be via a wired connection as there are too many variables with wireless.

If you still have issues you should take them up with the FTTP team 0800 587 4787.